Senior UX/UI Designer
Who We Are
In 2022, CBA Group launched Unloan, a digital home loan designed to undo all the confusion, hassle and stress associated
with home loans. Our mission is simple, create low rate home loan that puts more money back in our customers pockets.
We are a diverse team of product managers, designers, engineers, risk managers and lenders. And we're working together to
deliver Australia's most-loved home loan experience.
We're looking for smart people who think differently and want to make a difference.
Our approach to home loan lending
We believe that the best loan journey combines brilliant customer service and a seamless digital experience from application
all the way to settlement. The interactions between customers and our people have an outsized impact on their experience -
and we're all about delivering great customer outcomes.
Where would you fit?
As a key member of the team, reporting to the Chief Experience Officer, you'll be instrumental in shaping our website's user
experience. Working closely with cross-functional teams including design, product, engineering, and marketing, you'll
develop innovative solutions that foster engagement, satisfaction, and long-term loyalty. Your leadership will ensure our
digital products deliver seamless, intuitive, and delightful experiences that resonate with our customers.
Role Overview
As Unloan continues to scale, we recognise the pivotal role of UX design in shaping market-leading user experiences.
Your responsibilities will include:
• Manage several projects autonomously with overview from the Lead Product Designer
• Work with other Product Designers' and Lead to create and implement a cohesive UX strategy for our acquisition
products
• Assist Lead to scope, plan and provide estimates for your projects
• Use the digital strategy to deliver customer-centric experiences through the creation of decision trees, UI flows,
wireframes and interactive prototypes including detailed documentation
• Using data and exploratory research to understand the customer and business drivers behind the products you're
designing, to deliver measurable outcomes
• Manage stakeholders including diverse groups including Product Owners, Engineering, Marketing, Legal and
Compliance representatives
• Work closely with delivery teams to ensure design assets and specifications fit with their requirements, including
Product Owners and Engineering teams, some based remotely
• Collaborating on and briefing creative assets while working closely with the Brand team.
Experience
• 5+ years of UX and/or UI design experience in both startups and established organisations.
• Strong communication skills with demonstrated success presenting design in a clear and persuasive manner
• Confident cross-functional stakeholder management and influencing skill
• Strong problem-solving, conceptual and design skills to drive solutions at all levels of detail across responsive web
platform
• An ability to visualise solutions in appropriate ways: e.g. flows, free-hand sketching, white-board facilitation, wire
framing and prototyping
• Strong UI design skills and can create high-fidelity screens and prototypes in Figma. You are well-versed in design
systems, components, grids, styles, and typography.
• Experience using customer research, usability testing, behavioural or digital analytics to drive and enhance design
optimisation
• Experience successfully planning and managing UX project delivery within an agile development framework to agreed
timeframes and budgets
Why Join Us?
• Enjoy a flexible and dynamic startup environment
• We nurture a safe space for our people to show up as they are!
• Competitive salary and bonus structure
• Opportunities for professional growth and development
• Access to the best in class benefits that CommBank offers.
Only applicants who apply with a resume and design portfolio will be considered for this role.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through
Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream
job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.