Job Description:
Key Responsibilities:
Lead the development of a multi‑product UX strategy that aligns with company‑wide goals and customer needs.
Create research plans, oversee execution and analysis that uncover insights and opportunities across the product lines.
Define experience principles, design standards, and frameworks that ensure consistency and quality across product teams.
Partner with product leadership to shape cross product journeys and ensure experience strategy is reflected in roadmaps and prioritization.
Conduct and synthesize customer research, behavioral insights, and market trends to inform experience direction.
Facilitate journey mapping, service blueprinting, and experience modeling to identify opportunities and guide decision-making.
Collaborate with design, product, and engineering teams to ensure strategic alignment and cohesive execution across touchpoints.
Drive cross‑team workshops/ working sessions that enhance alignment on experience practices and ensure their effective integration into product roadmaps.
Establish governance models and review processes that maintain quality and consistency across teams.
Mentor and guide UX designers and researchers, fostering a culture of customer‑centricity and design excellence.
Partner with the Product Manager for Experience & Process Excellence to ensure process frameworks and experience standards reinforce each other.
Measure and communicate the impact of experience improvements through qualitative and quantitative insights.
Facilitate workshops and co-creation sessions with internal teams and customers to generate insights and foster shared ownership of service outcomes.
Tooling strategy that compliments overall UX strategy and responsibilities across the experience team
Basic Qualifications:
Extensive experience in UX strategy, experience architecture, service design, or a related discipline.
Strong portfolio demonstrating systems‑level thinking, cross‑product experience design, and strategic frameworks.
Expertise in customer research methods and the ability to translate insights into actionable strategy.
Proven ability to influence senior stakeholders and drive alignment across product, design, and engineering.
Deep understanding of design systems, experience principles, and scalable UX processes.
Excellent communication and facilitation skills, with the ability to simplify complexity and drive clarity.
Experience leading cross‑functional workshops, journey mapping sessions, and strategic planning efforts.
Comfortable navigating ambiguity and shaping direction in complex, multiteam environments.
Extra Information
What Success Looks Like
A clear, cohesive UX strategy that guides multiple product teams and elevates the overall customer experience.
Adoption of shared experience principles, frameworks, and standards across the organization.
Strong alignment between UX strategy and product strategy, resulting in more consistent and intuitive experiences.
Measurable improvements in usability, customer satisfaction, and adoption across key journeys.
A culture of design excellence reinforced through repeatable practices and strong cross‑team collaboration.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.
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