Senior UX Researcher & Designer

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.

Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Chennai, Bangalore, and Pune.

Position Summary: We are seeking a Senior User Researcher/Designer to thoughtfully contribute to our award-winning athenaCollector product in Chennai. In this role, you will collaborate with a multi-disciplinary agile R&D team to define, design, and test product and digital service features, with the goal of creating valuable and delightful experiences for our users.

Education, Experience, & Skills Required:

• Bachelor’s or Master’s degree in Business Administration, Interaction Design, Computer Science, or related disciplines
• 1–2 years of relevant experience in B2E or B2B application user research and design (e.g., SaaS applications)
• Bonus: Experience articulating user needs and pain points to arrive at a value proposition, followed by detailed designs and usability testing
• Familiarity with the AIDLC process for design, development, and delivery of software; key traits include openness, collaboration with end users, failing fast, and learning quickly
• Highly desired: Experience using AI tools as part of the design process
• Strong verbal and written communication skills (mandatory)
• Ability to articulate the success of past design engagements
• Portfolio requirement: Include 1–2 case studies focused on complex workflows or dashboards, with outcomes and metrics (only B2B/B2E space)

Responsibilities:

• Identify and frame user-centered problems effectively
• Conduct user research techniques such as contextual inquiry with actual end users, workflow/task analysis, and information architecture design
• Streamline AS-IS workflows within products or SaaS applications to improve navigation and usability
• Create wireframes and mock-ups to visualize concepts and facilitate usability testing with end users
• Collaborate with product, analytics, and engineering teams throughout planning, design, and development to ensure design intent is met
• Work closely within the UX team to uphold quality standards for workflow and interaction design
• Present design concepts and rationale to stakeholders, gather feedback, and incorporate it into iterations

Note: This is a maker’s role: A high-impact individual contributor position where you grow your influence through product outcomes, not people management, for the next several years

Behaviours & Abilities Required:

• Design simple, effective, and elegant interactions between users and products
• Create strong problem statements and metrics to ensure design solutions are achieving the right business and user outcomes
• Forge strong relationships and work collaboratively with a multi-disciplinary team

Nice to Have:

• Provide sound rationale for recommendations to gain support and commitment
• Manage ambiguity, change, and uncertainty effectively, making timely decisions to keep work moving forward
• Adapt to dynamic business needs with flexibility and willingness to contribute across tasks
• Prior exposure to healthcare billing vendors, practice management systems, clinical terminologies, or regulatory constraints affecting workflows
• Experience working in distributed teams across time zones