Senior UX Designer

About the Team  

Wolters Kluwer’s Digital Experience Group (DXG) designs user-centered solutions across our global portfolio of products. With Apollo, we support different aspects of content management, for all Wolters Kluwer divisions and content businesses globally.  

Through a set of business-defined services & content management system (CMS), we serve Wolters Kluwer solutions’ content journeys, from acquisition to delivery to a product system. Throughout that lifecycle, we support enrichment, authoring, workflow, metadata management, transformation, delivery, and other related content processes. 

Our UX group collaborates closely with Product Management, Engineering, and Data & AI teams to solve complex customer and business content problems. We operate in multi-role, multi-product ecosystems where usability, trust, performance, and compliance are critical.  

About the role  

As a Senior CX/UX Designer for Apollo you design the end-to-end for complex solutions within one or more products & services (e.g., Content Bus, Config Manager, Core UI, CK Editor). You are responsible for driving quality, consistency, and user-centered decisions from discovery through delivery.  

You will play an important role within a cross-functional product team, designing intuitive, scalable digital experiences for a variety of professional users operating in a highly complex, information-intensive environment.  Working closely with product managers, engineers, and domain experts, you will help translate complex and evolving requirements into clear, efficient service/user journeys, conceptual designs and interactive prototypes that support accuracy, compliance, and productivity. 

The role requires strong systems thinking, attention to detail, and comfort working in a large enterprise environment where priorities, constraints, and delivery plans may evolve. 
 

Responsibilities  

• Design end-to-end flows, wireframes, concepts, prototypes and interaction models for complex B2B software products 

• Create interactive prototypes with sufficient level of detail to explore ideas, communicate design intent, and support validation of workflows and interaction patterns. 

• Collaborate with team members to conduct user research, gather feedback, and turn findings into practical design improvements. 

• Iterate on designs based on user feedback, analytics, technical constraints, and changing priorities. 

• Prepare designs at appropriate levels of fidelity for development, working closely with engineers and product/delivery leads to support effective and accurate implementation of designs. 

• Contribute to shared design systems and patterns, following established standards and governance to maintain consistency and scalability. 

• Work closely and (pro-)actively with product managers, engineers, and domain experts to balance user needs with regulatory, business, and technical considerations. 

• Actively participate in brainstorming sessions to develop user-centric design solutions. 

• Explain design decisions clearly within cross-functional teams, using research, data, and user experience principles to support your thinking. 

• Keep up to date with enterprise UX trends, accessibility standards, and relevant best practices, applying them thoughtfully where appropriate. 

• Use AI tools where helpful to support research, ideation, documentation, and prototyping, and contribute to discussions about AI-driven capabilities within the product 

Requirements 

• 6–9+ years of experience in UX/Product Design, preferably in complex, enterprise B2B, and regulated environments  

• Must be proficient in English (spoken and written) 

Complex Entreprise UX & Interaction Design 

• Solid experience designing structured user flows and interactions for complex, service-oriented, data-heavy software 

• Proficiency with Figma including creating and maintaining wireframes, prototypes, and design assets to a level of detail suitable for development. 

• Experience using and contributing to shared design systems in multi-product environments, applying established patterns and extending them where appropriate. 

Research & validation 

• Experience participating in and conducting concept and/or user testing with professional users. 

• Ability to work with others to translate research findings and insights into practical, user-centred design improvements. 

Enterprise collaboration 

• Strong teamwork, comfortable working in cross-functional, matrixed teams within  
  a large organization. 

• Ability to balance user needs with business, regulatory, and technical considerations. 

• Clear and confident communication skills, with the ability to explain design decisions and rationale within team and project contexts. 

• Openness to feedback and the ability to engage in constructive design critique, iterating on work collaboratively rather than defensively. 

• A pro-active, learning mindset, with willingness to take initiative, build domain knowledge over time, ask questions, and adapt approaches as understanding deepens. 

AI & innovation 

• Familiarity with using AI tools as part of everyday design work, including emerging AI-assisted prototyping capabilities, as well as support for research synthesis, ideation, and documentation. 

• Ability to engage in discussions with product, engineering, and domain experts about how AI-driven capabilities could support professional user workflows thoughtfully and responsibly, applying judgement about what is useful in practice and where human input remains important. 

Portfolio 

• A portfolio is required as part of the application, demonstrating experience designing complex digital products and taking work from early exploration through to delivery-ready outcomes.