Senior UX Designer — Discovery & Strategy Focus

Position open to México and Argentina, Work from Home.

As a Senior UX Designer, your primary focus is early stage UX work: understanding complex problems, uncovering user and business needs, and shaping product direction before solutions are defined. You will lead discovery efforts, define experience strategy, and partner closely with Product and Engineering to ensure we are solving the right problems in the healthcare space. 

This role is more about research, sensemaking, systems thinking, and experience definition. Your impact will be measured by clarity, alignment, and the quality of decisions enabled by your work.

Duties and Responsibilities 

Discovery, Research & Strategy 

• Lead end to end discovery efforts using research, interviews, workshops, and systems mapping to uncover user needs, constraints, and opportunities 

• Synthesize qualitative and quantitative insights into clear problem statements, opportunity areas, and experience principles 

• Translate research findings into business, product, and customer needs, aligning teams around a shared understanding 

• Partner with Product to define experience strategy, balancing near-term delivery with long term vision 

Experience Definition & Ideation 

• Own early stage ideation from kickoff through validated concepts 

• Define user journeys, flows, mental models, and workflows that scale across products and teams 

• Design at the concept and structure level (flows, wireframes, prototypes) to explore and test ideas quickly 

• Design for multiproduct ecosystems, ensuring cohesion and consistency across experiences 

Collaboration & Influence 

• Collaborate closely with Product Managers and Engineers to shape problem framing, scope, and success metrics 

• Present work with a strong rationale, using research and data to influence decisions and secure stakeholder buy‑in 

• Communicates early and often—flagging risks, constraints, and dependencies; setting expectations; and constructively challenging assumptions to protect user outcomes and delivery quality. Maintains consistent, proactive communication with UX management to surface risks, resource impacts, or decision needs before they become blockers 

• Align cross functional partners around user needs, tradeoffs, and priorities 

Delivery Support (Not UIFirst) 

• Respond to customer feedback and product roadmaps with thoughtful, testable prototypes, not just final designs 

• Create clear, annotated UX artifacts that support development handoff, even when UI execution is shared with others 

• Participate in SAFE agile processes while advocating for discovery driven ways of working 

Leadership & Advocacy 

• Mentor designers and teammates in design thinking, discovery methods, and user centered problem solving 

• Act as a User Advocate, running effective interviews to understand goals, motivations, and real-world constraints 

• Serve as an Accessibility Advocate, ensuring experiences meet ADA and WCAG standards from the earliest stages