Job Title:
Senior Training and Quality Manager
Job Description
We are seeking a highly skilled, Senior Quality and Training Manager!
Are you a visionary leader with a passion for driving training excellence and ensuring quality standards? Step into an exhilarating role based in Cape Town Claremont, where you'll spearhead a team dedicated to delivering cutting-edge training solutions and maintaining the highest quality standards for our clients and customers. Make a difference where your expertise truly matters!
Concentrix is a global leader in customer experience solutions and technology, serving some of the world’s best brands. We specialize in crafting engaging experiences and driving digital transformation to deliver exceptional results for our clients. With a presence in multiple countries, our diverse and talented team is dedicated to innovation, growth, and delivering high-quality services.
Your Adventure Awaits:
- Leadership in Training: Lead and inspire a team of Client Training Associates to provide seamless support and innovative training solutions. Your commitment to training excellence will empower them to meet and exceed client expectations.
- Quality Assurance Champion: Oversee the implementation and continuous improvement of necessary Quality Frameworks and structures across all customer contacts and work streams. Your focus on quality will enhance client satisfaction and operational effectiveness.
- Strategic Innovator: Create and deploy an effective strategy to deliver an industry-leading customer experience. Drive and support the delivery of quality improvement plans that shape our success.
- Master of Coordination: Organize and optimize backlog and live support schedules, ensuring smooth transitions in our product offerings. Your strategic oversight will be crucial in maintaining our quality commitments.
- Insightful Analyst: Manage reporting trends and identify opportunities for performance improvement. Engage with appropriate stakeholders to share insights and promote a culture of continuous improvement.
- Innovative Training Designer: Develop and deliver engaging training agendas, adapt curriculum content for diverse learning needs, and align with customer objectives to create impactful learning experiences.
- Talent Developer: Conduct thorough performance reviews, strategically schedule trainers, and lead dynamic status meetings. Your ability to nurture and grow talent will fuel our team's success and uphold quality.
- Feedback Analyst: Analyze training feedback to continuously improve programs, address conflicts with precision, and conduct informative internal classes to keep staff prepared for any challenge.
- Quality Problem Solver: Provide efficient and effective software support, swiftly identifying and resolving client issues to maintain our high-quality service standards.
What You Bring to the Table:
- Educational Foundation: A Bachelor's Degree in a relevant field from a four-year college or university is preferred, along with 5 years of experience in training and quality, including two to four years in progressive management roles.
- Communication Excellence: Exceptional written and verbal communication skills to effectively engage with internal and external stakeholders.
- Technical Proficiency: Advanced Microsoft Office skills to enhance training delivery and streamline operations.
- Organizational Mastery: Demonstrated ability to organize and prioritize projects in a fast-paced, quality-driven environment.
- Leadership Excellence: Proven ability to mentor, coach, and provide direction to a team, fostering a professional environment centered around service excellence and quality.
- Initiative and Ownership: A proactive mindset focused on continuous improvement and quality enhancement.
- Group Management Expertise: Experience in managing functional groups with a focus on achieving quality outcomes.
Join us and bring your passion for training and quality leadership to a company that values excellence and innovation. If you're ready to elevate your career and make a significant impact, we want to hear from you!
Apply now and be a pivotal part of our journey towards excellence!
Location:
ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708
Language Requirements:
Time Type:
Full time