Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.
Responsibilities
Training delivery (50%)
• Provides technical training to newly hired technician trainees,
• Continues with periodic trainings through the Master Technician certification process,
• Conducts training sessions in accordance with established standards to ensure that effective trainings are provided in a consistent and efficient manner,
• Provides technical training for customers’ technicians both at TDW and on-site at customer location,
• Travels to customer locations and serves as a resource for further questions once training has concluded,
• Works in a team with other trainers to develop and deliver a training program for Mechanics,
• Provides training classes with an introduction to HT&P operations for TDW salesmen and engineers,
• Ensures training classes comply with all Health, Safety and Environment requirements, and presents a positive HSE attitude to customers and students
TDW technicians’ certification (25%)
• Conducts performance evaluations in compliance with DOT regulations.
• Builds and maintains a mentoring relationship with trainees for the purpose of reinforcing training,
• Certifies field coaches and field auditors who complete and evaluate on-the-job training,
• Provides assistance with technical problems encountered on HT&P jobs, a source of support for a new or developing technician,
• Conducts periodic audits of technician's work and identifies areas for improvement, reviews technical field reports for completeness, and determines training needs and ensures training is completed in a timely manner
Reporting (15%)
• Reviews training records and work history for HT&P technicians and ensures all records are current and that each training is properly recorded,
• Prepares follow-up reports for all training classes and reviews evaluations for ways to improve classes,
• Submits expense reports, training reports, audit reports and job records in a timely manner,
• Assists in designing training sessions that meet industry and TDW requirements and reevaluates these sessions on an on-going basis to discover areas for improvement (including reading HT&P data to build presentations and tests);
HT&P Technical Work (5%)
• Lead/perform HT&P jobs, working in the field as needed • Perform maintenance and repair work in the shop or in the field as needed
New products development (5%)
• Assists in new product and service testing to determine the viability of that product or service.
Experience
• High school graduate or equivalent,
• Strong technical and interpersonal skills,
• A minimum of 2 years field operation experience with TDW HT&P equipment strongly preferred,
• Experience working as a mechanic strongly preferred,
• Fluent in English is required. Multilingual candidates preferred,
• Travel from 10% to 40%
NOTE: This is a DOT position and is considered to be Safety Sensitive