Senior System Analyst - Application Services

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

The Opportunity

We are seeking a Senior System Analyst - Application Services to analyze, design, implement, and oversee solutions for business applications, with a strong focus on quality management systems. This role is pivotal in driving efficiency, improving processes, and influencing stakeholders to achieve optimal outcomes across the organization.

You will act as the subject matter expert, providing hands-on application support, managing system changes and continuously identifying opportunities to improve performance, data integrity and user experience.

Key Responsibilities

• Software Support - Resolve complex support issues, communicate major application problems, and lead root cause analysis. Support integrations and promote DevOps practices.
• Application & Process Improvements - Maintain expertise in QMS and related apps, develop roadmaps, and implement process improvements while ensuring compliance and data integrity.
• Change Management - Manage changes per ITIL standards, plan testing and communication, mitigate risks, and drive continuous improvement in change control.
• Knowledge Management - Share knowledge within IT, create training materials, deliver user training, and support team development.

Required Skills & Experience

• Minimum 5 years’ experience in an application support environment,
• Strong functional and technical knowledge of QMS, including system configuration and integrations.
• Proven track record in problem-solving, troubleshooting, and improving business processes.
• Hands-on experience managing system upgrades, releases, and change processes (preferably under ITIL framework).
• Strong stakeholder management and communication skills across all levels of the business.
• Demonstrated ability to work independently while providing functional leadership.

Desirable Skills

• Experience with TrackWise Digital (cloud) or involvement in on-prem to cloud migration projects.
• Basic experience with Salesforce platform or integrations.
• Prior experience working in a global or regulated environment (pharma, medical devices, life sciences) is advantageous.

Education & Certifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• ITIL certification (v3 or v4) preferred.
• Fluent in English (written and verbal).

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

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