Senior Specialist - Telecommunications

Company:

Marsh

Description:

We are seeking a talented individual to join our global team. This role will be based in Melbourne or Sydney. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Senior Specialist - Telecommunications, you will work on telecommunications, conferencing, and mobility systems to ensure seamless communication services aligned with business needs. You will work closely with cross-functional teams and vendors to resolve complex issues, drive continuous improvement, and mentor junior team members. As part of a global team operating on a follow-the-sun model, you will need to be largely self-managed and proactive in identifying and mitigating any issues quickly to ensure seamless service continuity across time zones.

We will count on you to: 

• Lead and oversee Move/Add/Changes (MACs) for telecommunications, conferencing, and mobility systems, minimising service disruption 
• Provide advanced support, troubleshooting and maintenance for cloud-based and on-premises phone/conferencing platforms, voice circuits
• Take ownership of complex incidents, driving root cause analysis and coordinating with vendors and internal teams for resolution 
• Mentor junior and mid-level engineers, fostering skill development and operational best practices 
• Utilise ServiceNow for incident, change and configuration management, driving continuous improvement in ITSM processes 
• Engage with vendors to manage activities including service level monitoring and escalation coordination 
• Contribute to strategic planning and cross-functional projects across the Voice team

What you need to have: 

• Extensive experience in telecommunications and conferencing systems, both cloud-based and on-premises, with advanced troubleshooting skills 
• Deep expertise in SIP, ISDN, and Session Border Controller (SBC) configuration and troubleshooting, particularly with AudioCodes, Cisco, or similar vendors 
• Proficiency in advanced data analysis and reporting tools such as Excel and Power BI 
• Strong knowledge of Windows, Mac, virtualised environments, and ITSM platforms like ServiceNow 
• Proven experience mentoring junior staff and managing vendor relationships 
• Excellent communication, collaboration and stakeholder management skills 

What makes you stand out: 

• Scripting and automation experience using Python, PowerShell, or other programming languages to enhance operational efficiency 
• Relevant certifications in telecommunications systems, cloud communications, ITIL, or equivalent 
• Knowledge of network infrastructure and security principles related to voice systems 
• Experience working with cross-functional teams and managing complex projects 

Why join our team: 

• We help you be your best through professional development opportunities, interesting work and supportive leaders 
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities 
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being 

Applications can be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.