Senior Specialist, Product Manager, Provider Management

Responsibilities 

1) Product Strategy & Vision 

• Own a market‑backed product strategy and multi‑year roadmap aligned to customer outcomes and business objectives. 

• Define target problems, personas, JTBDs, and success metrics for payers, providers, employers, and members. 

• Drive data‑informed prioritization using frameworks such as WSJF, RICE, or equivalent value models. 

• Make explicit trade‑offs balancing customer value, technical complexity, regulatory risk, and commercial impact. 

2) Discovery, Design & Outcomes 

• Run structured discovery (customer interviews, prototype tests, betas, VOC programs), and instrument products with dashboards/analytics to measure adoption, engagement, and outcomes. 

• Champion API-First design for B2B scalability and enhanced Integration experience adoption through use-cases based interfaces, SDKs, Implementation guide. 

3) Interoperability & Data Architecture 

• Partner with architecture/engineering to deliver API first, cloud agnostic services and integrations, leveraging HL7 FHIR/SMART on FHIR for data models, auth and scopes, and secure EHR/payer connections.  

• Ensure solutions can ingest/serve longitudinal health data and payer data, and support bulk data and near real-time workflows where appropriate.  

4) Privacy, Security & Compliance 

• Embed privacy by design; for example, align to PDPA in Singapore (and analogous regulations in other markets).  

• Collaborate with InfoSec to implement ISO/IEC 27001 controls and pursue standard like HITRUST aligned assurance for healthcare customers, as appropriate to product scope.  

5) Delivery & Quality 

• Run Agile delivery with crisp backlog management, well-formed PRDs/Epics/Stories, and definition of done that includes security, privacy, performance, and observability. 

• Drive experimentation and A/B testing; ensure robust post launch monitoring and incident response playbooks are in place for mission-critical B2B Integrations. 

6) Go-To-Market & Commercialisation 

• Partner with Sales, Customer Success and Operations on packaging, pricing, launch readiness, and product enablement playbooks, with minimum adjustments to different customer segment and country. 

• Own success metrics: time to value, logo/market expansion, renewal/retention, measured clinical/financial outcomes per solution.  

Candidate Profile 

Experience and Qualifications 

• Experience navigating multi‑market healthcare compliance across APAC 7+ years of B2B product experience with end-to-end lifecycle ownership; proven track record of shipping impactful features in complex, regulated environments 

• Deep understanding of the provider ecosystem — network management, contracting workflows, provider portals, and directory management — with experience building configurable, white-label capabilities for enterprise clients 

• Proven ability to define value hypotheses, business cases, and ROI frameworks to guide product investment decisions; end-to-end ownership from problem discovery through go-to-market, scaling, and value realisation 

• Interoperability fluency: working knowledge of OpenAPI, FHIR resources, and SMART on FHIR for secure, scoped access to health data (OAuth 2.0/OIDC, app launch patterns) 

• Data privacy & security: working knowledge of PDPA obligations and collaboration with InfoSec toward ISO 27001 controls 

• Experience with AI/ML product integration and familiarity with AI governance and policy frameworks 

• Proficiency in prioritisation and value modelling (e.g., WSJF, RICE), defining KPIs/OKRs, and leveraging product analytics to drive decisions 

• Demonstrated success delivering complex products in agile environments across multi-market APAC healthcare contexts 

• Bachelor's degree or higher in Business, Computer Science, or Engineering 

Preferred: 

• B2B SaaS experience in health tech or insurtech, with a track record of delivering provider-facing platforms at scale  

• Experience integrating with payer/provider systems using FHIR APIs (R4/R5), including SMART App Launch and Backend Services patterns 

Competencies & Core Characteristics: 

We are seeking a team member who embodies the following competencies and characteristics essential for success in our scale-up environment: 

• Technical Expertise Domain: Demonstrates strong technical acumen to translate business outcomes to technology solutions effectively, ensuring scalable and secure product delivery. Possesses proficiency in agile methodologies, data analytics, cloud platforms, and API-driven architectures, while maintaining awareness of emerging technologies such as AI/ML and GenAI. Applies privacy-by-design principles and collaborates seamlessly with UX/UI teams to deliver customer-centric solutions. 

• Customer Obsessed & Outcome-driven: Act as a relentless advocate for customers, prioritizing user needs, integration experiences, and real‑world outcomes in every decision. Practice continuous discovery, including customer interviews, structured betas, and VOC loops, to validate problems and solutions. Champion user‑centric and API‑consumer‑centric design, collaborating closely with UX/UI and engineering to maximise adoption and engagement. Define and track clear north‑star metrics (adoption, engagement, clinical and financial impact) using real‑time dashboards and analytics. 

• Strategic Architect: Ability to translate business vision into scalable product architecture and long-term roadmap. Demonstrates foresight in anticipating market trends and aligning product strategy with organisational goals. 

• Data-Driven Decisiveness: Leverage data, experimentation, and evidence‑based insights to inform prioritisation, validate hypotheses, and optimise product outcomes. Apply structured prioritisation frameworks (e.g., WSJF, RICE) and OKRs to balance customer value, risk, and business impact. Comfortable running experiments (including A/B tests where appropriate) and learning quickly from results—both successes and failures. 

• Unifier & Cross-Functional Influencer: Builds strong relationships across diverse teams, fostering collaboration and alignment between business, technology, and external partners. Skilled at influencing without authority and driving consensus in complex environments. 

• Coach & Talent Multiplier: Empowers team members through mentorship and guidance, creating an environment that encourages learning and growth. Recognises and nurtures talent to maximise team performance. 

• Resilient Operator: Thrives in ambiguity and fast-paced environments, maintaining composure under pressure. Demonstrates adaptability and problem-solving skills to overcome challenges and deliver results. 

• Insatiable Curiosity: Continuously explores emerging technologies and industry trends. Brings creativity and a willingness to experiment with new ideas to drive innovation and differentiation.