Senior Specialist, Business Analysis - Vilnius
Does working for one of the world's leading providers of money transfer services sound exciting to you? Would you like to be part of a global team where attention to details and following procedures are key strengths for success?
In this role, you will join our Operations team - a dynamic, multi-faced team that partners with all areas of the agents (partner companies) implementation and other functional units based globally to ensure agents are set up with a high accuracy, timeliness, and integrity.
Western Union powers your pursuit
As a Specialist, Business Analysis, you will work closely with various functional units such as Finance, Legal, Field Operations, Systems, Treasury, Technology, etc. You will be responsible for the end-to-end setup of agent’s within company systems as well as implementing changes in complex and critical databases. Responsibilities include support for implementation/integration or phases of larger implementation/integration projects, which include research, analysis, documentation, design/develop testing, problem resolution, training delivery.
Role Responsibilities
Ensure a timely and accurate systems set up of all type of new Agents (Retail, APN, ABMT, Digital) and Commercial subscribers.
Implement changes in complex and critical databases changes which have a direct impact on company’s ability to perform operations as well as accuracy behind financial reports.
Support implementation/integration or phases of larger implementation/integration projects, which include research, analysis, documentation, design/develop testing, problem resolution, training.
Be responsible for agent full life-cycle of database maintenance integrity and recoverability, including post rollout review.
Handle project documentation and develops presentations for communication, creates process flows and test cases, conducts system testing, recognizes problem areas, analyzes solutions and makes recommendations for resolution, proactively resolves issues.
Perform under continuous alert mode and awareness of the task’s impact.
Relate well cross-culturally and cross-functionally in order to perform responsibilities which are dependent on external input.
Act as a mentor and provides support to colleagues across multiple sites during task transition and knowledge sharing activities.
Role Requirements
2+ years’ experience in similar roles such as business analyst
Bachelor’s degree in engineering, business administration, finance or a related discipline. An equivalent combination of education and experience will also be considered
Excellent interpersonal skills
Proficient user MS Office suite (Visio, PowerPoint, Excel, Word, Outlook, MS Project)
Demonstrated critical-thinking, problem-solving, and organizational skills required
Ability to work in a highly energized and fast-paced environment within a framework of constantly shifting deadlines and deliverables
Experience with running meetings, prioritizing, resource coordination, participation in a bridge calls and escalation handling
Experience with participation on a large scale projects, ensuring their successful execution and contribution to the OKRs
Ability to build relationships throughout all levels of the organization
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer o
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and accessf employment.
Your Lithuania specific benefits include:
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program
Salary
The on-target earnings range is 1,812 – 2,658 EUR gross per month, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
03-09-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.