Job Summary
As a Senior Solution Architect – Enterprise, you are passionate about helping our customers to thrive in a connected world. In this role you act as a trusted advisor, collaborating with clients to understand and translate their business needs into world class technical solutions. You leverage your technical expertise and experience to lead the delivery of high-level technical services and strategic business solutions to our customers. You provide coaching and mentoring to foster a culture of continuous improvement and technical expertise and leverage a strong understanding of evolving technology trends to deliver best-practice solutionsRole purpose
The role of the Solution Architect is responsible for the development of the media technology solutions and mapping the business requirements to TBS systems/technical platforms to ensure they are in line with the customer requirements.
How the role contributes to business strategy?
This role is a core part of the sales process that designs (and documents) high- and low-level blueprints to support TBS Sales & Commercials in closing any opportunity deemed actionable by sales procedure. This is about establishing structural visibility and consistency from the start of the workflow and can be easily linked to the business strategy.
The measurable deliverables and outcomes of this role
The successful candidate for this role needs to combine sound design, scoping, pre-sales & commercial acumen capabilities together with solid Broadcast video knowledge and apply these to the designing of complex media technology platforms both in domestic and global environments.
Role Context and overview
Key Responsibilities, Accountability Metrics, Decision Rights
Key Responsibilities
Scope, design, cost and document technical solutions required to address customer requirements.
Assist and co-ordinate closely with the commercial teams to develop & strengthen customer accounts by providing sound technical & pre-sales assistance.
Always use standardised designs to simplify the project chain and maximise the effectiveness of the program.
Lead RFI/RFP proposal creation with internal stakeholders and provide Scope, design, cost and document technical solutions required to address customer requirement.
Focused artefacts to align all teams to deliverables.
Create artefact-based structure for commercial team.
Assist in the translation of business requirements to deliver solution elements into realisable, services, or systems and/or platform infrastructure in a timely, high quality and cost-effective way to ensure the operational capability to deliver.
Assess capability of vendor solutions and offerings to meet business requirements and manage vendor technology delivery.
Ensure architectural solutions are re-usable, scalable, reliable, manageable, and operable and aligned with TBS roadmaps.
Establish and maintain current state baseline design documentation within TBS throughout the technology lifecycle; including end-of-life transitions and migrations as required.
Establish and maintain effective working relationships with peer groups and key internal stakeholders and where applicable, maintain agreed external stakeholder relationships relevant to the achievement of business objectives.
Secures input from all necessary stakeholders and adapts solutions as necessary, to ensure appropriate support.
Actively use internal process applications to track and report on solution / project progress.
Providing support and expert guidance to Principal – Solutions & Integration.
Key Accountability Metrics
Achieve clearly visible and signed off transition of the customers’ requirements to on-air operations through communication and proper documentation
Meet project budgets within expectations.
Achieve scoping of all projects in a timely and transparent manner
Create integration design and costing documentation.
Achieve positive feedback from internal and external clients and peers
Key Decision Rights
The role will be ultimately and independently accountable for a decision around any customer solutions and this includes Procurement, integrations with Telstra and other third parties plus assurance support plan from L1, 2, and 3 whilst making sure it fits TBS and Telstra strategies.
Skill/Technical Expertise
Proficiency
Investigating the needs of the end user
Deep engagement with the customer to develop an in depth understanding of their needs, behaviours and goals and synthesising research to generate insights and recommendations
Designing broadcast integration solutions
Creating resilient integration and migration solution blueprints that meets the broadcasting needs of the customer and industry standards
Advocating infrastructure efficiency
Ensuring that proposed designs are maximizing the use of the organisation’s networks and assets as efficiently as possible to maximize the growth of the business
Developing business growth
Balancing technical design throughput and commercial targets of the organisation to become a catalyst for business growth
Collaborating globally
Consistently delivering a simple and high-quality customer experience by collaborating and integrating with others from across our Enterprise
Stakeholder management
Identifying and managing key stakeholders to gain their support and deliver outcomes
Qualifications/Experiences
Essential
4+ years’ experience in a range of Media Broadcast disciplines, an operational background is highly desirable.
3+ years’ experience in Sales Engineering / Pre-Sales
A working knowledge of broadcast technology and systems including industry trends and emerging technologies.
A detailed operational understanding of topics such as fibre, networking, storage and broadcast technologies is essential.
A working knowledge of broadcast operational and transmission workflows, and a good understanding across multiple broadcast disciplines
Excellent understanding of all broadcast technologies including baseband SD and HD, ASI, IP, fibre delivery, SMPTE standards, satellite technologies, Internet etc.
Excellent verbal and written communication skills
An understanding of IT networks and storage as it relates to broadcast/transmission systems.
Good presentation and documentation skills
Excellent inter-personal skills
Specific under-graduate qualifications i.e engineering, computer science
High desirable
Experience defining technical solutions designed to exceed 99.999% reliability.
Experience in leading the design of multiple high-profile broadcast media integration projects.
Operational background in broadcast media transport/telecommunications
Network certifications and knowledge (Cisco, Arista)
If you are looking to take the next step in your career, we want to hear from you!
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
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