Senior Software Developer - Intelligent Front Door (IFD)

Hi, I'm Arison Ferreira, your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Join CSG’s Intelligent Front Door (IFD) build team to create the next generation of conversational, AI‑driven entry points that understand customer intent and orchestrate actions across channels. IFD provides a simplified, conversational interface that determines customer intent and routes to the best self‑service or expert resource for fast, effortless resolution.

We are looking for a Senior Software Developer - Intelligent Front Door (IFD) who will:

You’ll design and build production‑grade backend services and conversational capabilities that power CSG’s Xponent platform and IFD experiences, leveraging the latest technologies and techniques available. This role sits within the IFD build team and collaborates closely with product, linguistics/intent, architecture, security, and delivery teams to ship reliable, low‑latency services at scale.

• Design, implement, and operate scalable microservices and APIs that power IFD conversational flows, intent detection, orchestration, and actioning.

• Build robust integrations with telephony/IVR, STT/TTS, NLU/intent services, identity/entitlement systems, and downstream CRMs/CCaaS.

• Optimize for performance, resiliency, and cost: low‑latency data paths, efficient model/service calls, back‑pressure strategies, and graceful degradation patterns.

• Instrument services for observability (metrics, tracing, logs), and drive incident prevention and post‑incident learning.

• Partner with linguistics and AI teams on intent models, dialog flows, guardrails, and evaluation/tuning pipelines.

• Contribute to architecture and platform evolution for multi‑modal IFD and hybrid orchestration (deterministic + agentic AI).

• Uphold security, privacy, and compliance best practices in a heavily integrated enterprise environment.

• Mentor peers, review code/architecture, and elevate engineering standards through automation and documentation.

• CLT Contract model

Is this opportunity right for you? We are looking for candidates who have:

• 7+ years of professional software development experience building distributed systems, microservices, or event‑driven architectures in a typed language (e.g., Python, Java, C, C++, or Go).

• Strong experience with cloud platforms (preferably Azure or AWS) including containers (Docker, Kubernetes), API gateways, secrets management, and IaC (e.g., Bicep, Terraform).

• Proven track record delivering low‑latency, high‑availability services with deep observability and SLO‑driven operations.

• Proficiency with relational and NoSQL datastores, caching strategies, and message/streaming systems (e.g., Kafka, Service Bus).

• Solid understanding of security fundamentals (authN/Z, least privilege, data protection) in integrated enterprise environments.

• Excellent collaboration skills and the ability to work cross‑functionally with product, data/AI, and delivery teams in an agile environment.

Preferred qualifications

• Experience with conversational AI stacks: Azure AI Language/CLU, Azure OpenAI, Copilot Studio, or similar platforms (Dialogflow, Lex, Rasa).

• Background in telephony/IVR, speech technologies (STT/TTS), call routing, or CCaaS/CRM integrations.

• Hands‑on with rules engines, workflow/orchestration systems, and policy/guardrail design for AI systems.

• Performance engineering at scale (p95/p99 latency tuning, concurrency modeling, load testing) and cost optimization in cloud AI pipelines.

• Familiarity with regulated or enterprise environments (logging/telemetry, change management, incident response, data governance).

• Contributions to platform‑level capabilities (SDKs, templates, CI/CD, golden paths) that accelerate product teams.

Perks & Benefits

• Sulamerica Health

• Sulamerica Dental

• Vidalink

• Food/Meal Voucher

• Child Care Assistance

• Day off: on birthday

• Gympass

• Language assistance

• Digital course platform

• Volunteer time off: 2 days a year

Location(s):

Brazil Remote

Location(s):

Brazil RemoteColombia Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.