Senior SME - Order Management QA Administrator

JOB SUMMARY
Reporting to the Quality Assurance Supervisor, the Order Management SME is responsible for maintaining and sustaining the continuous improvement and data integrity of the department for all three regions – AMER, EMEA & APAC. The Order Management QA, SME will be the driving force for managing improvement initiatives to deliver overall benefits within the department through their demonstrated change management experiences, best practices and project management methodologies to influence such changes across a variety of processes; build capability through knowledge-sharing and training; build the efficiency of the administration through effective engagement with cross-functional teams and leads process improvement initiatives.

This role will work on the Americas Time zone.

RESPONSIBILITIES AND DUTIES

• Execution of the quality assurance function in Order Management in support of bookings management and revenue recognition

• Review and validate submitted documentation to ensure compliance to order submission criteria, including identification of key or unusual contract terms
• Throughout the life cycle of the deal, liaise between OM, Sales, Revenue Recognition and other cross-functional partners to ensure all orders are reviewed timely, accurately and completely within established Service Level Agreements (SLAs)
• Support Large Order Review (LOR) process by assembling deal documentation for presentation during quarterly internal and external audits
• Work closely with the Order Management and other cross-functional teams and provide assistance during times of high-volume supporting resolution of factors in completing the client’s order for submission
• Perform random audit of deals below 50K USD to ensure order entry accuracy and that all documents and approvals are met prior to order processing
• Extended work hours required, including possible weekend hours at quarter end

• Improve policies, procedures, and processes

• Defines the issues and Identifies opportunities for improvement
• Clearly define program objectives and scope
• Consider current procedures and measures of performance 
• Recommend and implement optimal solutions
• Measure observed improvements
• Document and monitor business processes, metrics and standard operating procedures as a result of improvement initiatives
• Develop metrics and report process performance data against accepted standards and KPIs

• Manage and sustain continuous improvement program

• Defines continuous improvement needs
• Conducts a detailed analysis of the current situation and accurately describes the issues to identify process/policy gaps
• Collaborates with OM Leads to identify and develop a project for their team members and the role of each person based on their competencies
• Determine corrective measures and conducts follow through
• Regularly monitors the implementation of solutions to achieve objectives and expected results

• Advise and assist Management and Administrators

• Ensures the Management of any changes and proposes solutions to achieve objectives
• Facilitates implementation of continuous improvement projects
• Provides training to onboarding administrators
• Manage the delivery of training and development programs
• Monitor and review the progress of trainees and provide feedback to leadership

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid #L1-CME1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!