Senior Site Reliability Engineer

Position Overview:

The Instant Financial Issuance as a Service (IFIaaS) Cloud Service includes a wide array of components including web services, application servers, and databases hosted in an on-prem environment. The Sr. Site Reliability Engineer (SRE) will be responsible for ensuring that the SaaS platform is reliable, available, and performant, as well as scalable, secure, and cost-effective. Ultimately, the individual will be responsible for the platform uptime, functional management of all the IFIaaS cloud environments, applications, networks, scoping projects, and the resolution of application and network issues.

Responsibilities:

• Own SLOs/SLIs for availability (99.9%), latency, error rate, and quality of service across microservices.

• Design/operate end‑to‑end observability: metrics, logs, traces, synthetic checks, real‑user monitoring (RUM).

• Instrument services (Windows services, APIs, background jobs) with structured logs and trace context.

• Build health probes and SLA monitors for critical transactions and cross-service dependencies.

• Monitor system issues using various metrics, such as uptime, latency, error rate, throughput, and availability

• Deploy and maintain monitoring and on-call tools i.e.: Splunk on-call, Prometheus, Datadog, etc.

• Lead incident response (triage, comms, coordination, real-time mitigation) and conduct blameless postmortems with actionable follow-ups.

• Maintain and continuously improve runbooks, escalation paths, on call rotations, and paging policies.

• Implement MTTA/MTTR reduction programs.

• Stand up war room protocols and ensure stakeholder updates during incidents.

• Forecast compute, storage, network needs, track headroom against growth and peak patterns.

• Conduct performance profiling and bottleneck analyses (CPU, memory, I/O, thread pools, connection pools).

• Optimize resource allocation on VMware (DRS, affinity rules, reservations) and Windows VM tuning (kernel, TCP stack, NICs).

• Validate scaling strategies (horizontal vs. vertical) and implement auto-scaling where supported.

• Standardize gold images, configuration baselines, and desired state for Windows Server (PowerShell DSC or equivalent).

• Manage patching (OS, middleware, runtime) with maintenance windows aligned to error budgets.

• Ensure backup, snapshot, and restore strategies meet RPO/RTO; regularly test restores.

• Maintain secure baselines (CIS benchmarks for Windows/VMware), vulnerability management, and patch cadence.

• Support compliance audits (PCI-CP, PCI-DSS, SOC 2/ISO 27001), produce evidence (configs, logs, access reviews), and remediate gaps.

• Automate provisioning (VM templates, DSC/Ansible for Windows, Terraform for VMware) and configuration drift detection/correction.

• Build runbooks to reduce toil (deploy, scale, rollback, etc)

• Create reliability guardrails (pre‑flight checks, change freeze rules, policy controls) as code.

• Continuously refactor scripts/runbooks into idempotent automation.

• Collaborate with development teams and other stakeholders to identify potential risks, such as security vulnerabilities, performance bottlenecks, deployment issues, or configuration errors

• implement various risk mitigation strategies, such as patching, backup, redundancy, encryption, or testing

• Collaborate with product teams and other teams to understand the user needs, expectations, and satisfaction. 

• Coach engineers on SRE principles, incident handling, and reliability centric design.

• Lead knowledge sharing, runbooks quality, and postmortem culture (blameless, action-oriented).

• Provide after-hours support for production issues on a rotational basis with other team members to ensure system availability 24/7/365.

Basic Qualifications:

• Bachelor’s degree in computer science, Software Engineering, or equivalent combination of education and experience

• 5+ years of related experience as a Software Engineer, DevOps Engineer, Site Reliability Engineer or a role in similar capacity

• Extensive experience working with enterprise level micro-services applications, including deployment and maintenance of the applications in distributed environments.

• Demonstrated hands-on experience and expertise with DevOps tooling (Ansible, Terraform, Jenkins, Octopus deploy, etc.) networks, network security, high-level managerial skills

• In-Depth hands-on experience with on-prem and cloud compute, storage and networking solutions (vmWare, NetApp, Azure, AWS, etc)

Where You Will Be: This role is fully in-office, requiring five days a week onsite at one of Entrust’s offices in Minneapolis, Colorado, or Dallas, as specified in the job description. Entrust operates with a distributed workforce, and this position is aligned with our in-office product development teams.

About Entrust:

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

                                                                            Updated 9/14/2020

NO AGENCIES, NO RELOCATION

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Compensation Range:

In the US: The anticipated starting base pay for this position is: $134,477-$197,232 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part. In Canada: The pay range for this position is $120,500 - $170,500 per year. This position is also eligible for the company's discretionary annual incentive plan. Actual compensation will be determined based on education, skills and experience. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive benefits, vacation, paid time off and paid holidays. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Grace Rusingiza

Grace.Rusingiza@entrust.com