25M page views, 150,000 members, 13,000 contacts answered. Countless lives improved
Senior Service Development Lead -Cancer Patient Information Services
£55,000 - £65,000 plus benefits
Reports to: Head of Information Services
Grade: M2
Directorate: Policy, Information and Communications
Contract: Permanent
Hours: Full time 35 hours per week
Location: Stratford, London . Office-based with high flexibility (1-2 days per week in the office)
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Closing date: 24 March 2026, 23:55
Recruitment process: 2 stage, 1st stage role based competency questions, 2nd stage presentation task and role based competency questions
Interview date: From the week commencing 7April 2026
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section and the application questions of the online application form for us to be able to assess you quickly, fairly, and objectively.
If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.
We’re creating a brand‑new Service Development Unit within our Cancer Patient Information Services team — and you’ll be the leader who brings it to life.
In this role, you’ll shape and deliver innovative projects, drive agile ways of working, and help transform how people experience our information services. Working side‑by‑side with fundraising colleagues, you’ll help us build more personalised journeys for our audiences and explore new, AI‑informed ways of reaching and supporting people.
You’ll be supported by 3–5 direct reports and a collaborative network of colleagues across CRUK, all passionate about making a real, lasting difference.
What you’ll do
What you’ll bring
Desirable: Experience in health or cancer services; formal training in design thinking; experience setting up innovation labs.
Join us and help shape the future of how we support people affected by cancer. Together, we’ll go further — faster.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page.
Additional information
For more information about working with us please visit our website or contact us at recruitment@cancer.org.uk.
For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.