Job Description
Agilent Technologies supports discoveries that advance quality of life by providing instruments, services, consumables, applications, and expertise across life science, diagnostic, and applied markets. Agilent is partnering with leading biopharmaceutical customers in Ireland and is seeking an experienced Senior Scheduling Lead to manage on-site enterprise scheduling operations.
Key Responsibilities
- Lead and supervise the on-site scheduling team to coordinate preventative and corrective maintenance through specialist vendors and service providers.
- Coach, mentor, and develop scheduling coordinators to build a high-performing, engaged team.
- Manage daily scheduling operations, ensuring work is prioritised, balanced, and aligned with customer site requirements.
- Serve as the primary point of contact for the customer, providing day-to-day workflow updates, managing escalations, and responding to equipment-related queries.
- Coordinate with service engineers, including work permits, inductions, site access, and compliance requirements.
- Track, maintain, and report key performance indicators (KPIs), including maintenance performance, safety metrics, and work order completion.
- Oversee quotation requests, purchase order processing, and ongoing financial tracking related to maintenance activities.
- Manage inventory processes end to end, ensuring accuracy of data and adherence to service level agreements.
- Ensure all work orders are accurately maintained within the customer CMMS system and are audit-ready at all times.
- Ensure compliance with customer vendor management, including training records, risk assessments, and supporting documentation.
- Collaborate closely with internal functions such as Maintenance, Quality, EHS, and external contractors to ensure compliant and efficient service delivery.
- Utilise systems such as SAP, Smartsheet, and other planning tools to manage schedules, assets, and documentation.
Qualifications
Required Skills and Experience
- Third-level qualification required; scientific or technical qualification advantageous with min 3 years’ experience in a regulated/pharma environment.
- Prior experience in a supervisory or team lead role within a regulated environment.
- Strong understanding of maintenance planning and scheduling processes.
- Knowledge of GMP, EHS, and quality systems within pharmaceutical, life sciences, or regulated industries.
- Excellent communication and stakeholder management skills, with a strong customer focus.
- Strong organisational skills with the ability to manage multiple priorities in a dynamic environment.
- Proven ability to adapt quickly to changing priorities and operational demands.
- Commitment to continuous improvement, training, and professional development.
On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.
We offer:
- Permanent Contract
- Outstanding company culture
- Career development opportunities
- Company pension scheme, company bonus, private health care, medical & life insurance…
- A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
Occasional
Shift:
Day
Duration:
No End Date
Job Function:
Customer Service