Mississauga, Canada – Meadowvale Office (HQ) Full time
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
Key Responsibilities
Support global Sales Operations initiatives across Sales, Orders, Finance, Salesforce, and related teams
Partner with global sales teams and cross-functional stakeholders to drive alignment and adoption
Develop communication and rollout plans for new processes, tools, and policy changes
Support training materials, process documentation, FAQs, and user guides
Coordinate UAT, including test planning, issue tracking, feedback collection, and process validation
Monitor post-launch adoption, identify gaps, and support continuous improvement
Apply Sales Operations knowledge to support project design, decision-making, and business impact analysis
Use AI tools to improve project execution, documentation, communication, reporting, and workflow efficiency
Qualifications
4–7 years of experience in Sales Operations, Revenue Operations, Business Operations, Project Management, or a related role
Strong understanding of sales processes, including forecasting, pipeline management, sales methodology, quoting, pricing, approvals, and compensation concepts
Experience supporting cross-functional or global initiatives with multiple stakeholders
Strong project management, communication, and stakeholder management skills
Experience preparing updates or materials for senior leadership
Strong proficiency with AI tools, such as ChatGPT or similar, to improve workflow efficiency, communication, analysis, and documentation
Experience with Salesforce reporting, dashboards, data hygiene, or process governance
Strong Excel and analytical skills; Power BI or similar reporting experience is an asset
Success Measures
Improved accuracy and adoption of sales reporting and dashboards
Strategic projects are delivered with clear timelines, ownership, risks, and leadership visibility
Global stakeholders are aligned and informed
Sales teams are effectively trained and supported through process changes
Testing and rollout plans reduce defects, confusion, and rework
AI is used to improve efficiency, documentation, reporting, enablement, and project execution
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If you want to bring your ideas to life, apply at SOTI today.
Use of Artificial Intelligence in Hiring
SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact privacy@soti.net.
We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careers@soti.net.
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.