Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Senior Revenue Management Analyst
Essential Functions
- Build and manage reservation system rules for Revenue Management, including but not limited to building, loading, validating, and maintaining pricing, packages, promotions, and inventory rules.
- Collaborate with the software teams for the creation and management of templates and testing scripts.
- Oversee the management of consistent tasks, such as pricing load, itinerary setup, inventory management, and market analysis.
- Business Planning & Analysis: Develop comprehensive business plans and cases and present current and updated status.
- Integrate with Data Warehouse teams for data flows, exception checking, and validation of data warehouse vs live data.
- Oversee the accurate documentation of business processes, SOPs, Fact Sheets, and Testing Scripts.
- Utilize predictive modeling techniques to identify patterns, trends, and insights that drive informed business decisions.
- Design and create compelling visualizations (including charts, graphs, dashboards, reports, and presentations) to communicate complex data-driven insights to technical and non-technical stakeholders.
- Maintain Department KPIs and dashboards to monitor the performance of the yachts' revenue activities.
- Assist in forecasting future growth of KPIs.
Competency
Education:
- A Bachelor’s Degree in Business or Economics is required, while an MBA is preferred
Skills & Experience:
- Minimum 5 years of experience with reservation or IT logic systems
- Understanding of basic to intermediate Revenue Management principles and procedures
- Cruise industry experience is preferred
- Understanding of If/Then logic relationships
- Experience managing reservation systems, including pricing, packages, promotions, and inventory rules, is preferred
- Experience with system integrations, data flows, and exception checking
- Experience building multiple sections of a reservation system and testing the outputs
- Skill in the design, explanation, and validation of Reports, KPIs, and Dashboards
- Proficiency in gathering requirements, providing solutions, and reporting issues
- Experience leading meetings focusing on outputs of position expectations
- Excellent skills in analytical problem-solving, able to triage and solve urgent and intricate challenges
- Ability to thrive in a dynamic environment and handle ambiguity during dynamic times
- Excellent interpersonal and communication skills, written and verbal
- Superior organization & multi-tasking
- Proficiency in MS Office
- Tech-savvy, able to learn new systems
- Attention to detail of one's own and others’ work
- Must Work Well Under Pressure and in Ever-Changing Environments
Preferred Skills:
- Experience with Snowflake
- Experience with Process Improvement
- Ability to independently ascertain external knowledge
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.