At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a detail-oriented and proactive Billing Representative to join our Agreement to Cash (A2C) - Billing team. In this role, you will be responsible for accurately generating, reviewing, and submitting invoices for various services while resolving billing discrepancies to ensure a positive customer experience.
In this role, you will:
Responsibility 1: Manage the end-to-end invoice preparation and submission process for services such as storage and digital solutions, ensuring all billing cycles are completed accurately and uploaded to portals in line with contract terms.
Responsibility 2: Collaborate with internal Sales, Customer Care, and Operations teams to investigate and resolve billing disputes, maintain accurate customer master data, and support month-end close activities.
Responsibility 3: Ensure compliance with organizational standards, including Sarbanes-Oxley (SOX) controls and internal audit requirements, while maintaining updated Standard Operating Procedures (SOPs) for audit readiness.
The ideal candidate will have:
Minimum of 2 years of experience in any component of the Order to Cash process.
Strong knowledge of billing systems and Enterprise Resource Planning (ERP) platforms (such as Oracle, Salesforce, or SKP), combined with advanced Google Sheets skills including formulas and pivots.
Proven ability in data accuracy and analytical problem-solving, with a commitment to maintaining high-quality service and adhering to financial controls.
A Bachelor’s degree in a relevant field is preferred.