Senior Program Manager - Travel

About R1 RCM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. 

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physicians.

Job Description – Travel Manager (India)

Location: India (PAN India oversight)

Function: Corporate Services / Facility & Administration

Reporting To: Head – Corporate Real Estate / Admin

Role Summary

The Travel Manager will be responsible for end-to-end management of corporate travel and logistics across India, covering employees, leadership, and client travel. The role involves strategic vendor management, cost optimization, policy governance, and seamless travel experience delivery, including domestic and international travel, visa & immigration support, and event logistics.

Key Responsibilities

1. Travel Operations Management

• Manage end-to-end travel arrangements (domestic & international) for employees, leadership, and clients
• Ensure 24x7 travel support for urgent and business-critical travel needs
• Oversee flight bookings, hotel accommodations, ground transport, and itineraries
• Ensure seamless travel experience with minimal disruptions
   

2. Vendor & Partner Management

• Manage relationships with Travel Management Companies (TMCs) (e.g., AMEX, MakeMyTrip Corporate, etc.)
• Develop and maintain strategic tie-ups with airlines, hotels, and transport vendors
• Negotiate commercial contracts, SLAs, and pricing agreements
• Monitor vendor performance through KPIs and SLAs

3. Travel Policy & Governance
Design, implement, and enforce corporate travel policies

• Ensure compliance with:
  • Cost guidelines
  • Approval workflows
  • Audit requirements
• Drive standardization across locations (PAN India)
   

4. Cost Optimization & Analytics

• Track and optimize travel spend and budgets
• Identify cost-saving opportunities through:
  • Vendor negotiations
  • Travel pattern analysis
  • Advance booking strategies
• Publish monthly MIS, dashboards, and insights

5. Visa & Immigration Management

• Oversee visa processing, documentation, and compliance
• Coordinate with embassies, consultants, and internal stakeholders
• Ensure adherence to international travel regulations and timelines

6. Travel Risk & Crisis Management

• Handle travel disruptions, cancellations, and emergencies
• Support employees during:
  • Flight cancellations
  • Geopolitical risks
  • Medical emergencies
• Align with Business Continuity Plans (BCP) for critical travel scenarios

7. Event & Logistics Support

• Support corporate events, leadership visits, and client engagements
• Manage bulk travel bookings and logistics coordination
• Ensure high-quality experience for VIP and executive travel

8. Stakeholder Management

• Partner with:
  • Business units
  • HR
  • Finance
  • Leadership teams
• Act as a single point of contact for all travel-related matters
   

9. Team Management
        Lead and manage travel desk / operations team

• Drive team productivity, SLAs, and service excellence
• Build a high-performance, customer-centric team

Key Deliverables / KPIs

• Travel cost savings (%)
• SLA adherence (booking TAT, issue resolution)
• Employee satisfaction (CSAT)
• Vendor performance metrics
• Policy compliance rate
• Zero critical travel disruptions

Required Qualifications & Experience

• Bachelor’s degree (MBA preferred)
• 8–15 years of experience in corporate travel / logistics management
• Experience in managing PAN India operations
• Strong exposure to international travel & visa processes
• Prior experience with TMCs and travel platforms

Key Skills & Competencies

• Strong negotiation & vendor management skills
• Deep understanding of travel operations and logistics
• Crisis management and problem-solving ability
• Excellent stakeholder management and communication
• Data-driven decision-making (MIS, analytics)
• High ownership and execution capability

Preferred Experience

• Experience in large MNC / GCC environment
• Exposure to travel tools and expense platforms

Knowledge of BCP, risk management, and compliance frameworks

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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