Senior Program Manager - HR

About R1 RCM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. 

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone. 

Internal Communications / Marketing

Location: Tikri, Gurugram  •  Reports To: Associate Director – Marketing • Type: Full-Time

Role Overview

We are seeking a dynamic and experienced Senior Manager – Communications to lead strategic internal communication initiatives that drive employee awareness, engagement, and a strong sense of belonging across the organization. This role demands a strong leader with exceptional project management skills, creative capabilities, and the ability to work directly with the Senior Leadership Team and corporate group leaders - making agility, executive presence, and stakeholder management essential to success.

Key Responsibilities

Strategic Communications & Leadership

• Develop and execute comprehensive communication strategies aligned with organizational goals and business priorities.
• Lead cross-functional communication projects with clear timelines, deliverables, and stakeholder engagement plans.
• Serve as a trusted communication partner to senior leadership and corporate group leaders, translating business priorities into clear, compelling narratives for the wider organization.
• Adapt communication strategy and tactics based on analytics, stakeholder feedback, and campaign performance to continuously improve reach and adoption.

Employee Engagement & Campaigns

• Develop and lead end-to-end communication campaigns in alignment with Global Marketing and Comms teams, driving awareness around key programs and initiatives.
• Curate and amplify stories around employee experience, business achievements, values-driven behaviors, and culture across all internal platforms.
• Drive employee engagement through innovative campaigns, storytelling, and feedback mechanisms.
• Plan, market, and execute functional and executive townhalls, ensuring strong participation and engagement.

Content & Design Development

• Plan, write, and edit high-impact content across internal communication channels - forum, newsletters, email campaigns, and digital platforms.
• Create visually compelling communication materials including infographics, presentations, and videos.
• Storyboard and translate communication plans into creative briefs for design teams or independently produce high-quality assets.
• Maintain brand consistency across all communication touchpoints.

Project & Forum Management

• Oversee the planning, execution, and delivery of communication projects across multiple channels simultaneously, demonstrating strong multitasking and prioritization skills.
• Manage and enhance the company forum as a central hub for employee engagement and information, ensuring timely updates, user-friendly design, and relevant content.

Vendor & Stakeholder Management

• Identify, onboard, and manage external vendors including design agencies, content creators, and tech partners.
• Negotiate contracts, monitor performance, and ensure timely delivery of services.
• Build strong relationships with internal stakeholders to understand communication needs and deliver impactful solutions.

Social Media Management

• Develop and implement social media strategies across relevant platforms, creating and publishing content that strengthens the organization's external presence, employer brand, and audience engagement.
• Monitor channel performance, track key metrics, and deliver data-driven insights to continuously optimize content, campaigns, and overall social media impact.

Event Management

• Plan and execute end-to-end internal and external events including leadership summits, employee engagement events, and conferences, managing all logistics, vendor coordination, and budget oversight.
• Collaborate with cross-functional teams and senior stakeholders to align event objectives with organizational priorities, while evaluating success through feedback and performance metrics to inform future planning.

Qualifications & Skills

• Bachelor’s/master’s degree in communications, Marketing, Journalism, or a related field.
• 10–12 years of experience in corporate or internal communications, with at least 3 years in a leadership or team management role.
• Proven experience in project management and intranet administration.
• Strong design skills using tools like Adobe Creative Suite, Canva, or similar platforms.
• Proficiency in communication and collaboration platforms such as MS Teams, SharePoint, and Zoom.
• Exceptional written and verbal communication skills, with the ability to craft narratives that resonate across diverse audiences.
• Proven ability to work with and influence senior leadership and corporate group leaders, with the agility to pivot as business priorities evolve.
• Demonstrated ability to multitask and manage multiple projects, deadlines, and stakeholders simultaneously in a fast-paced environment.
• Experience managing vendors and cross-functional teams.

Preferred Attributes

• Strategic thinker with a creative mindset and strong marketing sensibility.
• Track record of leading high-visibility, complex projects such as M&A integrations, rebranding, or large-scale transformation communications.
• Background in brand marketing, journalism, or corporate communications is a strong advantage.
• Proactive, organized, and detail-oriented with the ability to handle ambiguity and shifting priorities.
• Comfortable operating in a fast-paced, matrixed environment where priorities shift and timelines are tight.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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