Senior Product Owner

As a Senior Product Owner (SPO), you are responsible for leading roadmap execution and delivery of a cohesive, high-quality experience across the MCG Indicia Provider Utilization Management (UM) solution suite. This role serves as a senior voice of the customer and business within Agile delivery teams and partners closely with Product Manager to translate product strategy into well-defined, executable initiatives that bring new and innovative capabilities to market. Operating with a high degree of autonomy, the Senior Product Owner drives complex, cross-product initiatives and supports the successful introduction of differentiated solutions that address evolving customer and market needs. This role bridges strategic intent and tactical delivery, ensuring innovations are scalable, compliant, and aligned with MCG’s long-term product vision. 

 

You Will: 

• Own and evolve the delivery roadmap for the Indicia Provider Utilization Management (UM) suite in close partnership with Product Manager 

• Translate strategic product initiatives into clearly defined epics, features, and user stories aligned to business outcomes and customer value 

• Serve as the primary decision-maker for backlog prioritization, sequencing work to maximize business impact, customer outcomes, and delivery efficiency 

• Manage and coordinate multiple product backlogs across two or more Agile teams, ensuring alignment to strategic priorities, dependencies, and delivery timelines 

• Lead backlog refinement and progression of user stories across teams, maintaining readiness, clarity, and consistent acceptance criteria 

• Apply SAFe® (Scaled Agile Framework) principles to support cross-team planning, dependency management, and execution across Program Increment (PI) cycles 

• Partner with Release Train Engineers, Engineering Leads, and Product Manager to support PI Planning, cross-team alignment, and delivery forecasting 

• Lead discovery and solution definition for complex, cross-product initiatives and integrations within the Indicia suite 

• Collaborate with customers, strategic partners, clinical experts, engineering, UXD, and implementation teams to deeply understand workflows to create and validate solution designs 

• Translate customer, market, and business insights into detailed feature definitions, including user workflows, diagrams, and acceptance criteria to clearly communicate intent to design and engineering teams 

• Serve as the primary product stakeholder throughout the feature development lifecycle, ensuring solutions meet acceptance criteria and are ready for client delivery 

• Ensure the conceptual, functional, and technical integrity of delivered solutions across the Indicia suite 

• Accept or reject completed work based on defined acceptance criteria, quality standards, and business readiness 

• Partner with Product Manager during Early Adopter and pilot phases, supporting solution readiness, customer engagement, and development of market- and user-facing artifacts 

• Monitor early-stage feature adoption using qualitative and quantitative data, identifying risks or deviations from expected outcomes and recommending course corrections as needed 

• Support commercialization efforts, including internal enablement, client-facing demonstrations, and solution positioning 

• Lead strategic customer and partner interactions related to delivered features, escalating significant client issues and insights to Product Manager to inform roadmap and prioritization decisions 

• Communicate delivery status, risks, dependencies, and trade-offs to stakeholders and leadership 

• Collaborate with other Product Owners and internal stakeholders to align delivery practices and ensure consistency in backlog management, story quality, and Agile execution across teams. 

 

 

 

What We’re Looking For: 

• Bachelor’s degree in a related field or equivalent combination of education and experience 

• Minimum of 4 years of experience as a Product Owner or in a comparable role delivering healthcare technology or healthcare software solutions 

• Demonstrated experience delivering complex, enterprise-scale software products in an Agile environment involving multiple delivery teams 

• Hands-on experience applying Agile methodologies including Scrum, Lean, and Scaled Agile Framework (SAFe®) in a scaled delivery environment 

• Proven ability to manage, prioritize, and progress multiple product backlogs while coordinating dependencies across Agile teams 

• Demonstrated ability to independently translate product strategy into executable delivery plans aligned to business objectives and customer outcomes 

• Experience collaborating effectively with cross-functional partners including engineering, UX/design, clinical subject matter experts, implementation, and go-to-market teams 

• Strong analytical and problem-solving skills, with the ability to use qualitative and quantitative data to inform prioritization and delivery decisions 

• Excellent written and verbal communication skills, with demonstrated ability to communicate delivery status, risks, and trade-offs to diverse stakeholder groups – both internal and external 

• Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent (preferred) 

• Pragmatic Marketing or similar product management certification (preferred) 

•  Experience operating within a SAFe® (Scaled Agile Framework) environment, including participation in Program Increment (PI) Planning and cross-team dependency management (preferred) 

• Demonstrated ability to influence without authority across multiple Agile teams and stakeholder groups, acting as the primary advocate for the product, delivery commitments, and customer outcomes (preferred) 

• Strong analytical and problem-solving skills, with the ability to make data-informed decisions and drive outcomes in complex environments (preferred)