Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Product Manager - Technical
Role Summary
As a Senior Product Manager – Technical (PM‑T), you will own the “Why” and the “What” of highly complex payment products and platforms. You are responsible for maximizing the value delivered by development teams by ensuring the backlog is continuously aligned with customer needs, business priorities, regulatory requirements, and platform strategy.
This role demands strong payments domain expertise combined with high learning agility—the ability to rapidly understand evolving standards, wallet behaviors, partner requirements, and compliance mandates, and translate them into scalable, secure, and high‑performing technology solutions.
You will work closely with engineering, architecture, business, platform, and operations teams to drive clarity, execution excellence, and predictable delivery across MDES and the broader payment ecosystem.
Roles & Responsibilities
Define and articulate business context and product & technical strategy.
Own and prioritize the product backlog, ensuring alignment with customer and stakeholder needs.
Lead end-to-end transaction flows and integration strategies.
Translate business, regulatory, and partner requirements into engineering‑ready user stories, epics, and technical specifications.
Define clear acceptance criteria, non‑functional requirements, and data contracts to minimize ambiguity for development teams.
Collaborate with development squads to refine and elaborate technical requirements.
Monitor product performance through metrics, logging, and observability, driving continuous improvement.
Coordinate release strategies and ensure accuracy in customer-facing documentation.
Build strong relationships across internal and external teams to influence and drive outcomes.
Continuously evolve product quality, delivery practices, and documentation based on data, feedback, and retrospectives.
Drive intake discussions, manage impacts on the roadmap, and lead cross-functional initiatives to enhance product value.
Oversee customer-facing content creation, updates, and timely delivery.
Own complex, multi‑system payment capabilities, not just individual features.
Drive clarity across ambiguous, cross‑team problem spaces with minimal guidance.
All About You
Required Qualifications
Proven experience in technical product management, ideally in a global technology environment.
Strong understanding of release methodologies, and integration strategies.
Ability to translate business needs into technical requirements and user stories.
Experience with integration of mobile wallet and payment card applet development.
Experience managing product backlogs and driving prioritization decisions.
Excellent communication and stakeholder management skills.
Familiarity with metrics-driven product development and performance monitoring.
Demonstrated ability to work cross-functionally and influence without authority.
Demonstrated autonomy, problem-solving capabilities, and an ability to manage multiple priorities effectively
Technical Skills - Advanced Skills in the following areas:
Agile Development with tools like Jira
Consulting and Strategic Judgement
Requirements Gathering
Technical Documentation
Ability to read java code
Hands-on experience with debugging and monitoring tools, such as Splunk and/or Dynatrace
Enterprise security and regulations understanding
Professional Skills - Intermediate Skills in the following areas:
Business Acumen
Future Focus
Innovation and Thought Leadership
Personal Influence
Collaboration
Drives continuous improvement
Additional highly desirable attributes:
Bachelor's degree in information systems, Information Technology, Computer Science or Engineering or equivalent work experience.
Be able to read and write code (Java, Advanced Java, JavaScript, SQL etc)
Knowledge and experience in the following areas:
Information security protocols like symmetric and asymmetric cryptography keys and algorithms, hashing algorithms, cryptographic certificates.
Cloud computing (eg PCF)
Microservice architectures
Payment industry protocols including messaging standards such as ISO8583
EMV specifications
Global platform specifications
Low level data formatting (bits, bytes, hexadecimal representations, ascii, base64 etc)
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.