Senior Product Manager

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in risk and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS’ Risk Business provides mission-critical software and services to institutions across many industry sectors across the globe. Our Insurance Risk solution is used by over 1,000 insurers globally and by leading consulting firms, and they rely on this solution to manage their risk, optimise their capital and price their products. We provide support for customers on premise or using our cloud solution. 

You will be a key member of the Solutions Management team and part of a larger Risk Management team with members located across the globe, focused on delivering leading solutions and customer excellence.  This role will be a key leadership role with responsibility for the operations of our Cloud Services offerings, while ensuring excellent customer service, engagement and relations. There will likely be additional responsibilities determined through implementation of the new Values Streams operating model.

What you will be doing

As a Senior Manager within the Risk Solutions Management and Strategy team you will be responsible for understanding and meeting customer and industry needs.  You will be responsible for the Insurance Risk Suite Cloud solutions, service catalogue definition and supporting any commercial aspects of the service.

You will use your excellent customers relationship management skills in order to understand our customer’s needs, establish credibility and build positive professional relationships to drive customer success.   To support this, you will have a detailed understanding of the needs of customers and be used to working with and managing large teams.

Key responsibilities include:

• Deep knowledge of the Insurance Risk Suite Managed Cloud roadmap and benefits to customers
• Accountable for managing delivery and success for a significant cloud business and achieving revenue and customer retention targets
• Attend  customer relationship calls/meetings, occasionally on site where needed
• Responsible for ensuring alignment of service provided with customer needs and identifying and addressing service improvement opportunities
• Supporting and implementing evolving pricing strategies for clients through cloud renewals as we transition to Software as a Service.
• Communication of new service offerings, pricing and all cloud service development to sales teams
• Supporting sales organisation with complex cloud sales
• Internal and external presentations on cloud functionality, service, roadmap etc.
• Providing Insurance/cloud thought leadership in form of blogs, videos & conference presentations
• Input into solution side in terms of cloud enhancements through discussions with customers and internal teams

What you bring

• Proven leadership skills, with the ability to develop and communicate cloud related technologies as well as vision that inspires and motivates staff and delivers excellent customer experience
• Experience in cloud technologies and platforms especially AWS and Azure.
• Understanding of cloud cost optimization strategies and ability to analyze and optimize cloud resource usage.
• Effective influencing and negotiation skills in an environment where resources required for success may not be in direct control of this role
• Innovative and creative, able to bring new thinking to the organisation and our partners
• Excellent communications skills and able to liaise with all levels of seniority up to and including board level
• Ability to collaborate effectively with cross-functional teams and partners to drive cloud initiatives.
• Ability to present information tailored to a diverse audiences (e.g. technical, finance, executive)
• Degree background, preferably with a strong background in management

What we offer you

• A multifaceted job with a high degree of responsibility, autonomy, and a broad spectrum of opportunities
• The chance to lead complex managed cloud deployments for some of the world’s leading insurance companies.
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration, flexibility and respect
• Flexible working within an office or remotely, although there is an expectation of international travel with this role
• Building a career within a large global firm with over 20,000 customers in over 130 countries

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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