Senior Process Expert

Core Responsibilities:
• Coordinate with carriers, customers, and internal teams to ensure smooth shipment execution.
• Provide timely updates and maintain clear, consistent communication with customers and carriers.
• Ensure timely processing of bookings in line with agreed SLAs and customer requirements.
• Consistently meet productivity, quality, and turnaround time KPIs.
• Escalate critical issues to relevant stakeholders in a timely manner.

Qualifications & Experience:
• 2–4 years of experience in Logistics Operations
• Excellent communication and stakeholder management skills, with the ability to effectively engage with US customers and carriers
• Exposure to TMS platforms (e.g., Oracle TMS) preferred
• Strong analytical and problem-solving skills
• Attention to detail with a focus on data quality and compliance
• Willingness to work in a perpetual night shift.

Freight Brokerage Process Expert is responsible for executing brokerage operations, ensuring compliance, data accuracy, and timely delivery of shipment-related activities. The role focuses on operational excellence, stakeholder coordination, and continuous process improvement.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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