Senior Principal Service Engagement Manager

What makes us, us

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading! 

Why this role is important to us

At SimCorp, we facilitate the streamlining of investment decisions, accounting, and operations for major global financial institutions. We do this through IT systems, processes, and financial knowledge. Implementing our software by way of high-quality projects is at the core of what we do. To introduce our software to our clients, and deliver the outcomes they will adopt, business consultants are essential to us. 

The Senior Principal Service Engagement Manager at SimCorp is responsible for managing and overseeing complex client engagements, ensuring the delivery of high-quality services that align with client expectations and business objectives. With typically 10+ years of experience in service management or client-facing roles, this position involves leading cross-functional teams to drive successful service delivery, customer satisfaction, and long-term value. The Senior Principal Service Engagement Manager works closely with clients, internal teams, and senior stakeholders to address strategic needs, optimize service offerings, and foster lasting relationships.

The Professional Services (PS) team is structured around 4 pillars: Business Consulting (BC); Project Management (PM); Service Delivery Management (SDM); and Service Engagement Management (SEM). From the early sales phase to final Go lives, this “One team” works closely together and in sync with all relevant stakeholders in The Americas and Client Services to secure best project experience and value for our clients. The combination of global scale standards and best practice with strong Market Unit execution is our DNA.

As SimCorp continues to expand its service catalogue and market reach, PS Senior Managers are increasingly exposed to more complex opportunities, more frequently, and with a constant demand for faster project estimates. This requires the implementation of high-quality bid management processes, appropriate tools and systematic execution across all opportunities. The mission of the role is to ensure that the region can efficiently and effectively handle multiple complex opportunities simultaneously, with proper risk control measures in place, ultimately leading to increased success in winning deals.

As a Senior Principal Service Engagement Manager, you will be reporting to the VP Professional Services. You will be assigned the responsibility to either take the full ownership of a PS opportunity or to provide support to the owner through execution of best practices.

Working directly with Sales, Value Advisory, CSM, and all relevant Client Services stakeholders, you will be supporting large and complex deals across The Americas, orchestrating inputs related to scope, staffing, project risk and commercial. You will be responsible for consolidating these inputs and ultimately presenting Services offers that meet both our customer’s request as well as our own.

Your primary objectives will be to prepare high quality offers that capture target outcomes, baseline scope, commercials and staffing requirements, while providing a transparent view of project risk. You will do so in a way that supports an accelerated sales cycle and provides best client experience.

For this role we are looking for experienced and ambitious individuals who will bring extensive client-facing experience, stakeholder management as well as both project sales and delivery experience to support our large and complex opportunities.

What you will be responsible for  

• Act as the main entry point for the Sales, Value Advisory & Commercial excellence team for the service opportunities you will be assigned to
• Lead and manage the end-to-end service engagement process, ensuring that client needs are met with high levels of satisfaction and service delivery.
• Produce accurate and timely estimations for complex projects considering input such as scope, resources, timelines, costs, and risks.
• Secure Service commercial approvals by the Commercial Excellence team in line with SimCorp’s commercial bid management best practice
• Secure contract closing and support commercial and legal negotiations in collaboration with our sales and legal teams.
• Ensure transition to local client/project owner, PM &/or SDM along the bid management process for smooth take over and project execution once the opportunities are closed.
• Secure accurate order intake forecast and capacity requirements in the applicable systems (Salesforce, Zimit) for the opportunities you will be assigned to.
• Foster strong relationships across the organization to gather necessary information and to ensure effective collaboration and knowledge sharing.
• Propose areas for process improvement within the bid management and estimation processes. Propose and contribute to implement enhancements to increase efficiency, accuracy, risk management and overall effectiveness with global service teams.

What We Value

• Proven extensive commercial awareness and track records of selling large initial and expansion project (ideally both Time & Material and Fixed Fee)
• Proven track record of quickly building and foster strong customer relationships
• Excellent understanding of our clients’ business processes
• Managing strategic client engagements from start to finish, ensuring high levels of satisfaction and value.
• Able to discuss the challenges and demands clients are facing
• Deep knowledge of our services offering
• Ability to build strong partnerships with internal stakeholders across the organization to meet shared objectives
• Strong communication, influencing and conflict management skills
• Outstanding presentation skills
• Structured, organized and extremely rigorous
• Great time management and prioritization skills
• Readiness to walk the extra mile
• Empathy and the ability to listen
• Flexibility to travel across the region when required – working from SimCorp’s office two days a week

Benefits

Attractive salary and bonus scheme are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model - working from SimCorp’s office two days a week. And opportunities for professional development: there is never only one route - we offer a personal approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp.

For Toronto only: The salary range for this position is $216,000 - $250,000 CAD. Base pay may vary based on factors such as years of experience, skills and qualifications. Additionally, employees are eligible for an annual discretionary bonus and benefits including health and dental care, time off and Group RRSP/TFSA. 

For New York City only: The salary range for this position is $183,000 - 230,000 USD. Additionally, employees are eligible for an annual discretionary bonus, and benefits including health care, leave, and retirement plans. Your total compensation may vary based on role, location, department and individual performance.  

Next steps  

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

SimCorp welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Candidates who require accommodation during the recruitment process should contact the People & Culture team at HumanResourcesNA@simcorp.com. 

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. 

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. 

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

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