At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Senior Omnichannel Fraud, Chargeback & Payment Analyst where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
Your responsibilities include, but are not limited to:
- Lead initiatives to improve authorization rates and reduce costs
- Translate fraud & behavioral data into strategic actions and business cases
- Lead discussions with strategic Fraud prevention partners on dispute performance & fraud strategies
- Have a pivotal role & a proactive approach in Fraud attacks, work collaborately with Internal & External stakeholders to mitigate risks
- Daily execute of risk and fraud analysis against high risk orders and online & offline transactions, including customer contact, with a focus on maximizing revenue through enabling business & potential loss reduction
- 2nd level support for consumer service requests and inquiries for payment and fraud-related inquiries
- Dispute management process owner – Handle end-to-end chargeback lifecycle
- Collect & analyze on-line payment- & fraud prevention-related data from high risk orders
- Monitor payment performance metrics (authorization rates, conversion rates, rejection rates)
- Collaborate closely with the Digital Team & Checkout Owner to optimize payment checkout flows, payment methods performance and payment method offerings
- Prepare strategic KPI reports and ad hoc reporting
- Closely collaborate with Corporate Omnichannel Payment & Fraud Prevention Manager
- Work with external Fraud & Payment service providers on process optimization and troubleshooting
- Rule performance analysis and reporting
- Participate in quarterly business reviews with 3rd party providers related to Fraud prevention
About you
We are looking for a unique and amazing talent, who brings along the following:
- Minimum 4 years of experience in similar roles
- Proven track of payment optimization initiatives & fraud to loss ratio reduction
- Holder of Payment and/or Fraud Certifications – preferred
- Proven track of working experience with payment service providers or fraud / loss prevention parties (Adyen, Global Payments, PayPal as an advantage)
- Excellent communication skills
- Fraud prevention supporting tools and applications knowledge (Riskified as an advantage)
- Retail online and offline experience
- Knowledge of card networks & scheme rules required
- Advanced computer skills on MS Office, Power Point, Excel
- Ability to create and maintain fraud prevention rules
- Complex Internet based data research skills
- Experience of building, executing, tracking, analyzing & reporting complex data sets
- Ability to anticipate and quickly react in a dynamic business environment
- Supporting senior management with business implications and recommendations based on clean insight
- Excellent communication skills in English both verbal and written
- Experience with other type of fraud such as ATO , Policy Abuse, Refund Abuse etc.
- Familiar with 3DS implementation, PSD2 regulation, DSCA & TRA applications is advantageous
What we offer
You can expect a range of benefits, including:
- Learning and career development programs to help you grow
- A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
- Hybrid and flexible work options to support your work-life balance
- Paid volunteering leave to support causes that matter to you
- Exclusive employee discounts on Swarovski products
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.