Senior Officer, Office Management, Business Enablement

What is the Opportunity?

The Senior Officer, Office Management, Business Enablement supports Jersey office priorities related to employee engagement, communications and marketing. The Senior Officer will play a vital role in supporting the marketing initiatives and employee engagement efforts of our local office to drive a consistent deployment of enablement priorities that delights employees and supports an elevated client experience.

RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do? 

• Support the planning and delivery of local Marketing events, including liaising with internal and external stakeholders with regards to venues, catering, production and merchandise.

• Delivery of guest list management for local and international events, liaising with client-facing colleagues to ensure deadlines are met and required information is captured.

• Monitoring the Wealth Management Jersey inbox for client and intermediary responses and business enquiries, escalating enquiries to Manager where required.

• Support Manager with the organisation of post-event feedback sessions, monthly marketing updates and quarterly strategy meetings, preparation of agenda and slide pack and minute taking of key meeting outcomes.

• Support with invoicing administration; liaising directly with suppliers and managing approval flow of invoices.

• Collaborate with internal stakeholders to ensure alignment with company goals and objectives.

• Assist in tracking and reporting on marketing initiatives and event outcomes to measure effectiveness.

• Support efforts to enhance employee engagement through the planning and delivery of local office colleague events, including liaising with internal and external stakeholders with regards to venues, catering, production and merchandise.

• Support with logistics for senior leader events and visits including room booking, catering, agenda and logistics.

• Gather feedback from colleagues to improve engagement initiatives and events.

• Draft and disseminate internal communications specifically relating to the Jersey office to colleagues through newsletters, announcement spaces and TV screen slides.

• Collaborating with senior leaders and business partners to ensure that key messaging and achievements are promoted within the business.

• Partnering with Corporate Communications and the broader Business Enablement team to ensure the delivery of a consistent colleague communications model.

What do you need to succeed?
Must-have 

• Effective and confident communication skills.

• Good team player.

• High level of organisation, time management accuracy and attention to detail.

• Creative skills – thinks about interesting and engaging ways to get work done.

• Agile thinking skills.

• Competent/strong IT skills.

Nice-to-have 

• Experience in Marketing, Communications and/or Events background.

• Modern Project Management skills.

• Undergraduate Degree or Equivalent.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. 

• Leaders who support your development through coaching and managing opportunities.

• Opportunities to work with the best in the field.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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Job Skills

Business Appraisals, Business Process Design, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Organizational Change Management, Process Management, Time Management, Waterfall Model

Additional Job Details

GASPÉ HOUSE, 66-72 ESPLANADE:SAINT HELIERSaint HelierJersey36.25Full timeWEALTH MANAGEMENTRegularSalaried2025-12-052025-12-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.