Senior Network Technology Support Specialist

Job Description:

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

In this role, you'll play a key part in ensuring the reliability and seamless operation of AT&T’s next-generation communication technologies, including Optical, IP Core, and Mobility networks. Your work will directly impact millions of users by maintaining critical systems, resolving complex issues, and implementing innovative solutions that keep AT&T’s networks running at peak performance.

What you'll do:

• Provide 24x7 technical support for network platforms, including proactive and reactive fault management, triage, and remediation across multiple technologies.

• Collaborate with business partners and vendors to develop processes, documentation, and implement new technologies using DevOps methodologies.

• Monitor, diagnose, and resolve Tier 2 network issues, ensuring system performance and reliability meet designed KPIs.

• Automate support and monitoring tasks through scripting and programming to drive operational efficiency.

• Analyze platform and organizational metrics using industry-standard analytics tools, presenting actionable insights.

• Develop and maintain internal applications, web solutions, scripts, and support database administration needs.

What you'll need:

• Strong problem-solving and troubleshooting abilities.

• Excellent communication and collaboration skills for cross-functional teamwork.

• Adaptability and willingness to learn new technologies in a dynamic environment.

• Proactive mindset to identify and address issues before they impact service.

• Attention to detail and a commitment to high-quality work.

• Customer-focused approach when interacting with internal and external stakeholders.

What you'll bring:

• 4+ years of experience Technical expertise in End-to-End service Optical, IP Core, Mobility, VOIP, messaging, and wifi technologies.

• Hands-on skills in network troubleshooting, monitoring, and root cause analysis.

• Experience with Linux or Unix command line interfaces and related tools.

• Proficiency in scripting and programming for automation (e.g., Python, Bash).

• Ability to work with DevOps methodologies and collaborate on product development.

• Database administration and web application development experience

• Preferred Education: Bachelor’s degree in Math, Science, Engineering, Computer Science, or Operations.

This position is hybrid, and you may be expected to go into an office 2-3 days per week.
 

Our earns between 91,000 -  137,000 CZK / EUR gross / month. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

• Annual Bonus & Annual Salary Increase

• Meal benefit (180 CZK electronic meal voucher / 100 CZK meal lump)

• Group risk rife insurance

• Premium medical services (available also to family members at a reduced price)

• Wellness & leisure time contribution (Benefit Plus)

• Multisport card from your leisure points

• Sickness compensation Plan

• Pension contribution

• 25 days of vacation

• Service anniversary scheme (extra days off and non-monetary bonus)

• Family-friendly benefits

• Volunteering day

• Employee Assistance Program (free psychological, legal and financial counseling)

• International Employee Referral Program

• Various discounts

• Free coffee and fruit

• Free parking in the AT&T office

Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Brno, Czechia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.