THIS IS A NON-CIVIL SERVICE POSITION
Salary Range:
$105,085.00 - $173,250.00 Annually
Starting Pay:
$105,085.00 Annually
Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits
Job Summary
The Baltimore City Office of Information and Technology (BCIT) is seeking a Sr. Network Engineering Manager to provide technical support to customers for personal computers, network system infrastructure equipment, including testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; responds to helpdesk requests. Senior support level. Performs complex tasks requiring the application of experiential approaches to determine best course of action. Complex tasks and responsibilities. This position will lead a team of Network Engineers and will provide functional guidance to lower-level support employees.
Essential Functions
Responsibilities may include but are not limited to: Prepares reports by collecting, analyzing and summarizing information. Collects data by identifying sources of information, designing survey and collection methods. Resolves retrieval problems by altering design to meet requirements. Maintains database by entering data. Identifies and procures the hardware and software needed to satisfy user requirements. Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises. Loads appropriate software packages such as operating systems, networking components and office applications. Assists in the customization and adaptation of existing programs to meet users’ requirements. Provides telephone, in-person and online support to end-users. Coordinates activities with network services and information systems groups. Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication. Refers major hardware problems to service personnel for correction. Connects users to networks and provides initial training in facilities and applications. Administers e-mail and anti-virus systems. Rotates daily back-up media. Assists in research and procurement of computer accessories and supplies. Evaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying workload and capacity of computer system. Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications. Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. Evaluates vendor-supplied software by studying user objectives, testing software compatibility with existing hardware and programs. Places hardware into production by establishing connections; entering necessary commands. Maximizes use of hardware and software by training users; interpreting instructions; answering questions. Maintains system capability by testing computer components. Prepares reference for users by writing operating instructions. Studies the type and applications of systems software, languages, and computer equipment. Develops knowledge of systems software by studying technical manuals and by observing software use.
Minimum Qualifications
Education: Have a Bachelor of Science Degree from an accredited college or university.
AND
Experience: Have four years of related specialty IT experience (for example, but not limited to: system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing or developing and supporting cloud-based software integration). Excellent verbal and written communication skills.
OR
Equivalency Notes: Have an equivalent combination of education and experience.
DRIVER’S LICENSE REQUIREMENT
Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.
NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.
Knowledge, Skills, and Abilities
Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers. Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations. Knowledge of current trends and developments in network-based communications systems. Knowledge of computer-based communications protocols. Skill in developing database queries and generating reports. Skill in installing, repairing, and troubleshooting network programs, hardware, and systems. Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design. Ability to analyze, apply logic and solve technology problems. Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users. Ability to design complex systems consisting of a wide variety of programs, procedures, and forms. Ability to schedule and perform preventative and corrective maintenance procedures and repairs. Ability to write detailed technical reports and analyses. Ability to develop a working knowledge of computer systems software and operating systems. Ability to develop systems software and systems software testing procedures.
Additional Information
Background Check
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.
Probation
All persons, including current City employees, selected for this position must complete a choose a term mandatory probation.
RESIDENCY REQUIREMENT & FINANCIAL DISCLOSURE
This position is subject to Article I, Section 7-10 of the Baltimore City Code, which mandates that the incumbent both reside and be a registered voter of Baltimore City at the time of appointment or sign a declaration of intent to become a City resident and registered voter within 6 months of the effective date of their appointment. Failure to comply with the declaration of intent will result in immediate termination. You will also be required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER