About Convatec
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com
About the Role
Key Responsibilities:
Maintain and administer customer membership records in alignment with contract terms, ensuring accuracy and compliance across internal systems.
Review and interpret contract requirements to validate customer eligibility and execute appropriate system updates to support correct contract pricing.
Conduct membership roster audits and reconcile results with internal data to maintain data integrity and identify discrepancies.
Collaborate with internal and external stakeholders to resolve membership inconsistencies, providing clear communication and timely follow‑through.
Ensure adherence to contract membership policies and escalate non‑compliance issues to management when necessary.
Calculate write‑down impacts related to customer commitments and coordinate required internal approvals.
Support the review and processing of customer eligibility requests, ensuring timely and accurate responses.
Maintain and update internal master data records, contributing to overall data quality and system reliability.
Serve as the primary resource for Parent/Child alignment activities, ensuring accurate hierarchy structures across systems.
Serve as the primary resource for external business partners to supply, update and adjudicate data pertaining to Membership records
Partner with Commercial and Pricing teams to support membership placement, reconciliation, and contract execution activities.
Own parent/child hierarchy governance for assigned portfolios (including M&A updates) with defined SLAs and stakeholder comms.
Lead pre‑cutover readiness for price/contract updates (roster freezes, mass changes, contingency/back‑out plan).
Co‑lead the monthly eligibility & price realization review with Pricing COE: quantify leakage from membership errors and implement preventive fixes.
Define membership data standards (mandatory attributes, allowed values) and track conformance via dashboards.
Requirements:
Bachelor degree.
Minimum 3 year of experience working either in Customer Service, Sales Analytics, Chargebacks, Membership Support or Contract Administration.
Desirable: Experience in Medical devices or pharmaceutical industries.
Good communication skills with different stakeholders, adaptability to work in fast-changing environments, performs under pressure, and has good time management.
English proficiency: C1 required.
Ready to join us?
At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
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Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!