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Job Category
Corporate FunctionsJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Own the product strategy, architecture, and operations of the ecosystem that powers Employee Impact and Equality Groups (Employee Impact Hub, Employee Impact Exchange & Equality Group Network). You will be the single-threaded owner across Salesforce Products (Sales/Experience/Service/Data/Einstein/Slack) integrating with Benevity, Epoch, Workday, Slack, Tableau, and Marketing Cloud, delivering secure, scalable features, reliable data, and measurable adoption and CSAT. This is a hands-on technical product leadership role—less program administration, more design, retrofitting, data governance, and integration working in tight partnership with ES Product Management, Equality, Engagement, Impact, Philanthropy, IT/DET, Employee Comms, and other leaders.
What You’ll Do
Product Strategy & Roadmap (Technical)
Define a product roadmap that sequences features and integrations (Workday, Benevity, Epoch, Slack, MC) using clear acceptance criteria, SLIs/SLOs, and adoption targets.
Convert leadership, policy and program goals into enforceable platform configurations (perm sets, sharing, approvals, flows, AI/Agents).
Run backlog, grooming, release planning, and measure outcomes with product analytics.
Platform Architecture & Salesforce Administration
Serve as design authority for data model, declarative automation (Flow) for Apex, Tableau and other third party tool data flows.
Establish release management (sandboxes, change sets/DevOps tooling), versioning, and UAT practices.
Define perm set strategy, record access models, and platform security controls.
Data, Integrations & Governance
Design data residency/export to Tableau, Slack, Benevity and more
Lead integrations (APIs, middleware, platform events) across Workday, Benevity, Epoch, Slack, and internal services
Stand up data governance (lineage, quality rules, stewardship, PII handling), and establish KPIs.
Operations, Reliability & Support
Create incident management policies and procedures and operational dashboards.
Implement observability (logs, alerts, adoption/product metrics) and capacity planning.
Build and maintain knowledge base, admin guides, and enablement for large employee audiences.
Stakeholder & Change Leadership
Facilitate technical discovery; turn requirements into user stories, sequence diagrams, and config specs.
Partner with Employee Comms to ship change management comms (release notes, training, MC journeys) that reach up to 75% of the company.
Manage vendor relationships and SLAs, aligning external roadmaps (e.g., Benevity) to internal priorities.
Required Qualifications
7–10+ years in technical product/platform roles (Salesforce-centric), shipping enterprise features and integrations at scale.
5+ years Salesforce administration/architecture: data model, Flows, permissioning, working knowledge of Sales, Service, Experience, Tableau & Data Clouds.
Proven delivery across multi-system integrations (e.g., Workday, Benevity, Epoch, Slack, Tableau/MC) with CI/CD and UAT discipline.
Strong data engineering literacy (API patterns, ETL/ELT concepts, data contracts, quality rules, PII governance).
Demonstrated security & compliance experience (RBAC, auditability, privacy regulations) in a matrixed environment.
Excellent product and project management skills: prioritization, trade-offs, UX enablement, and measurement of adoption and business outcomes.
Effective communicator to executive leadership, technical, and non-technical audiences; strong vendor and budget stewardship.
Preferred Qualifications
Salesforce Administrator (201) and Data Cloud certifications; and/or Platform App Builder a plus.
ETL/ELT concepts, PII handling
Designing Agents & Einstein Capabilities (use-case scoping, tool/routing design, prompt patterns)
Tableau Certified or related experience
Experience with migrations & implementations of new platforms
Background in enterprise software deployments and change management for large employee populations.
Familiarity with Workday and Slack Apps and integrations
Core Competencies
Systems thinking with pragmatic delivery
Deep Salesforce configuration & integration expertise
Data governance and product analytics mindset
Clear, audience-aware communication
Bias for automation, quality, and reliability
Collaborative leadership with crisp accountability
Success looks like: documented schema and security model, disciplined releases, trusted exports to Tableau/MC, reduced integration incidents, and measurable feature adoption—delivered by a single owner who is equal parts technical product manager and platform lead.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.For Washington-based roles, the base salary hiring range for this position is $155,400 to $213,800.For Illinois based roles, the base salary hiring range for this position is $155,400 to $213,800.