Senior Manager, Service & Field Programs
Full-Time | Travel: 40–50%
Salary: Up to $140,000 per year
Job Type: Direct Hire
Position Overview
We are seeking an experienced Senior Manager, Service & Field Programs to lead field service enablement, customer support operations, and technical escalation activities. This hands-on leader will guide a small internal service team while acting as the primary escalation point for complex field issues.
This role includes developing documentation, training programs, and systems that empower internal teams and strategic service partners to perform installation, commissioning, preventative maintenance, and troubleshooting to company standards. The position also requires frequent on-site engagement to diagnose issues, implement solutions, and collect improvement feedback.