Senior Manager - Sales & Support

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Class Creator, a Global Payments company, is looking for a dynamic Senior Manager - Sales & Support to join their growing sales! As our Senior Manager - Sales & Support you will manage the performance of the sales support team to ensure on time completion of proposals including collateral development, research, and/or meeting preparation. You will evaluate sales processes and identify opportunities for sales support to streamline entire sales processes along with measuring activities' results. Ensure appropriate systems and reporting are maintained to meet the needs of the business and sales team. Oversee or secure technical experts and/or account resources to assist in the sales process and help ensure clients are provided in-depth technical & business knowledge of payment solutions. May support the incentive calculation and/or payment process.

What Part Will You Play?

• Leads the Sales Support Team by creating high quality sales documentation and collateral, providing consultancy and advice to sales leads and prospective clients, and responding to Requests for Information (RFI) and Request for Proposals (RFP). Ensures sales opportunities for existing and prospective clients are managed according to a defined bid management process.
• Ensures the creation of high quality proposals and RFI/RFP responses in order to ensure company is shortlisted in the prospect's procurement process. Monitors the progress of the team. Reviews all output from the team, including sales presentations, proposals and RFI/RFP responses. Provides feedback to ensure the material highlights the key sales messages for each opportunity, checking of the responses (quality control) and ensuring that client requirements are being fulfilled. Ensures quality of output continually improves.
• Designs payments processing solutions for existing and prospective clients, working with commercial, consultancy, IT and implementation teams to build a solution which meets and exceeds the client's requirement.
• Works with sales management and clients during all stages of the sales process. Develops and designs technical solutions based off information gathered during discovery and technical qualification conversations. Presents solution recommendations and associated solution benefits to clients and delivers proposals demonstrating improved client growth. Collaborates with cross-functional teams to ensure solutions are implemented and supported in line with client expectations.
• Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends identifying short-term and long-range issues providing information and commentary pertinent to deliberations. Recommends options for product development or enhancements to existing products. Implements directives and offering input to product marketing.
• Collaborates with product and marketing teams to keep abreast of all new product and service initiatives. Updates the Sales Support team and ensures that sales documentation is updated with powerful messages and benefits statements which will drive sales and results.
• Leads research and market analysis creating collaterals for new solutions to clients and prospects
• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 8 years
• related professional experience including a minimum of 3-4 years experience in a supervisory position.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
• Negotiation Skills - Ability to close a deal
• Interpersonal/Communication Skills/Building Relationships - Orchestrate work across internal and external teams
• Presentation Skills - Present sales presentation and sales process to client

This position is eligible to be considered for remote hiring anywhere in the USA.

#LI-Remote

About Class Creator:

Class Creator empowers educators with all the tools they need to make the best classes for their students, teachers, and school community. Class Creator is a student placement software designed, developed and supported by teachers,, and takes the hassle out of making classes, ensuring everything is organized and displayed clear. Class Creator helps schools all over the world create classes optimized for success, save time and eliminate mistakes. Key features include teacher surveys, placement alerts, algorithm sorting creating balanced classes, history saved for future years and manual editing (because no one knows your students like you do).

At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.