Senior Manager, Resiliency AC Products & Platforms

As Senior Manager, Resiliency and Risk and part of the AC product & Platforms (ACP&P) team you will be responsible for creating ways of working and routines among the business, IT and Operational partners to ensure the resiliency and risk posture of the team.

In this role, Senior Manager, Resiliency and Risk will be responsible for evolving the way in which our products are monitored and driving deep insights into their health and channel utilization. As outputs of this work the team will be able to understand the root causes of downtime within the portfolio, how the channels are being used or misused and how the team can improve their products to meet these issues. They will build on this reporting to drive development and improvements within our systems to help limit fraudulent actors, improve client experience and drive efficiency and quality in our advisor’s activities.
As part of the risk portion of the job you will drive the closure of open risk items by agreed upon completion dates across the portfolio and work with the team to ensure all the various products have their risk documents up to date and in good order, this at times will require working with our IT partners on shared ownership systems.  You will evolve the risk practice ensuring that the team is always at the forefront of Enterprise reporting needs.

You will report to the Director, AC Advisor Enablement & Efficiency within the AC P&P team group which is part of the Digital Channels group.

Please Note: From time to time, there may be a need to support overnight technical implementations during deployment windows and support ad hoc product outages and issues.
The successful applicant will need to work primarily from Waterpark Place but will spend one day a week in Meadowvale.

What will you do?

• In partnership with IT (ACBT), vendors, fraud and risk partners create new routines and drive an evolution in the team’s monitoring processes to analyze and monitor channel performance; identifying trends and assist Product Owners in developing actionable recommendations.  You will deliver key insights on channel usage and risks and to uncover trends in the ways in which our customers are using the products and how to improve safety, security and drive additional business insights.
• Partner with the SRE team to evolve beyond Root Cause Analysis and uptime to a wholistic view of changes required in the portfolio to achieve business goals and reduce risk in the portfolio.
• Lead the risk practice of the team mapping out the road to closure and driving solutions to Archer risks such as Model X Risk, Open business risks and jointly owned IT findings
• Become a thought leader on how our system and operational architectures are impacting the ability of the business to execute against goals
• Research and remain current on multiple technology platforms and Industry trends specifically related to fraud and resiliency reporting
• Analyze and monitor channel performance to identify trends and assist Product Owners in developing actionable recommendations
• This person generates problems for our team (good problems to solve)
• Work with business and ACBT (and other IT) partners to assess critical ACP&P business processes and systems from an end-to-end viewpoint to identify resiliency risks and to create/update all risk documents and ensure closure of open risks.

What do you need to succeed?

• 5-7 years of similar experience
• Proven experience in Risk or Product Management
• Strong Project Management skills
• Strong business acumen, analytical and problem-solving skills
• Strong technical ability with PowerPoint, Excel and Word
• Strong written and oral communication skills, Interpersonal skills and ability to develop strong relationships at every level of the organization

Nice to Have

• Call centre experience – specifically in WFM or leadership roles
• RBC Digital Product Management experience
• Have a second language: French, Cantonese or Mandarin

What’s in it for you?

We thrive on the challenge to be our best and work together to help our clients thrive and communities prosper. Here is what you can expect if you join our team:

• The opportunity to do challenging work and take on progressively larger responsibilities

• Ability to make a difference and lasting impact

• Leaders who support your development through regular coaching

• The opportunity to interface with senior-level executives from many different parts of the organization

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits

Job Skills

Business Acumen, Business Compliance, Business Data Analysis, Call Center Management, Communication, Contact Centre Technology, Critical Thinking, Defining KPIs, Digital Products, Group Problem Solving, Knowledge Organization, Leading by Influence, Product Testing, Reporting and Analysis, Risk Management, SLA Reporting, Technical Acumen

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-02-192026-03-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.