Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
Position Summary:
The REMS Advisor Lead is responsible for building, developing, and leading a high-performing team of REMS Advisors who deliver exceptional REMS program education to certified prescribers and healthcare professionals. This role drives operational excellence by optimizing the prescriber and patient experience, collaborating with cross-functional BMS teams, and overseeing the development of REMS processes, materials, and technologies. We seek a dynamic leader who inspires their team to deliver superior service, fosters a culture of continuous improvement, and ensures REMS education is delivered with clarity, empathy, and impact.
Responsibilities include, but are not limited to the following:
REMS Advisor Team Leadership & Development
Partner with the Director, REMS Advisors to develop and execute operational strategies for daily team management, scalability planning, and geographic expansion
Assess current team structure and forecast future operational needs to ensure the REMS Advisor Team can scale effectively based on program demands and geographic distribution
Lead the full employee lifecycle for REMS Advisors, including recruitment, hiring, onboarding, performance management, coaching, and development planning
Collaborate with the Director, REMS Advisors and Learning & Development Team to design and implement comprehensive, ongoing training curricula for REMS Advisors
Direct all training activities in partnership with the REMS Training Team, ensuring REMS Advisors demonstrate required competencies before performing their roles independently
Ensure REMS Advisor staff maintains compliance with all REMS program training and mandatory corporate training requirements
Coach and mentor REMS Advisors to achieve performance excellence; establish Individual Development Plans (IDPs) that align short- and long-term career aspirations with business needs
Guide goal-setting processes using SMART criteria to establish clear, measurable departmental and individual objectives
Continuously monitor staffing levels and workload capacity; develop business justification documentation to request additional resources when needed
Manage shared mailbox oversight and ensure equitable workload distribution across the team
Program Performance, Analytics & Continuous Improvement
Oversee creation and analysis of KPI reports within the REMS application to drive timely, data-informed prescriber outreach and prevent undue administrative burden
Monitor key REMS performance metrics and identify opportunities for operational improvement and stakeholder engagement enhancement
Analyze REMS stakeholder operations and interactions to identify process improvements that reduce administrative burden, increase efficiency, and enhance user experience
Conduct field observations of REMS Advisors during prescriber outreach and presentations; deliver constructive, actionable feedback to ensure clear and effective REMS education delivery
Synthesize data trends and translate insights into actionable recommendations to improve business procedures, practices, and stakeholder experiences
Provide feedback on technology enhancements to improve analytic tracking, reporting capabilities, and operational workflows; communicate recommendations to leadership
Design and facilitate workshops to share best practices, implementation insights, and lessons learned with REMS Advisors and healthcare professionals
Partner with cross-functional field teams (Sales, MSLs, Access) to promote REMS best practices and operational excellence initiatives that improve stakeholder efficiency
Lead monthly REMS review meetings with leadership to present program insights, customer feedback, trends, and improvement opportunities
Regulatory Compliance & Knowledge Management
Maintain comprehensive knowledge of Center of Excellence operations, including all Standard Operating Procedures (SOPs), work practices, and system functionalities
Develop, maintain, and implement REMS policies, procedures, and work practices in alignment with regulatory requirements and business needs
Stay current on FDA REMS regulations and industry trends; ensure internal teams and external stakeholders maintain compliance with regulatory requirements
Support internal audits and health authority inspections by providing documentation, insights, and subject matter expertise as required
Collaborate with Legal and Regulatory Strategy teams to ensure all communications and materials undergo appropriate RCR (Regulatory Content Review) process prior to distribution
Technology, Data Management & Cross-Functional Collaboration
Ensure accurate, current data is maintained in applicable systems used by REMS Advisors
Oversee and participate in User Acceptance Testing (UAT) for REMS technologies; report findings and recommendations to REMS IT personnel and leadership
Collaborate with department leadership to assess operational needs, establish project timelines, monitor implementation progress, and evaluate outcomes
Manage financial planning activities and ensure adherence to approved departmental budget
Deliver scheduled and ad-hoc reports to leadership as required to support strategic decision-making
Perform other duties as assigned to support departmental and organizational objectives
Qualifications:
Bachelor’s degree or equivalent with minimum of 5 years of pharmaceutical industry experience, required understanding of FDA REMS regulations a must. Demonstrated ability to manage, coach, and hire team members.
Skills/Knowledge Required:
Demonstrated ability to hire, coach, develop, and retain high-performing talent
Strong emotional intelligence with proven conflict resolution skills
Experience managing performance, including improvement plans and difficult conversations
Creates an environment of continuous learning and psychological safety for team members
Commitment to fostering an inclusive, collaborative team culture
Strong strategic orientation with ability to translate vision into operational priorities and actionable plans
Analytical and innovative thinker who identifies trends, insights, and process improvement opportunities
Problem solver who approaches situations holistically while prioritizing relationships and partnerships
Exceptional verbal and written communication skills with engaging public speaking ability
Ability to deliver complex REMS program information in a clear, concise, and compelling manner
Skilled at presenting data-driven insights and recommendations to leadership
Proficient with web-conferencing tools
Comprehensive understanding of FDA REMS regulations and industry best practices
Willingness to travel frequently as business needs require
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Compensation Overview:
The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.
Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:
Health Coverage: Medical, pharmacy, dental, and vision care.
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Work-life benefits include:
Paid Time Off
US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.
*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
Supporting People with Disabilities
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
Candidate Rights
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
Data Protection
We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.
R1600193 : Senior Manager, REMS Advisor Lead