Senior Manager, Quality Systems - Change Control and Quality Risk Management Process Owner

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary:

The Senior Manager, Quality Systems - Change Control and Quality Risk Management (QRM) Process Owner is responsible for ownership and oversight of assigned quality systems per established local and global standards. This local process owner is accountable for the overall compliance and performance of the Change Control and QRM processes as they apply to the site level, including periodic assessments of process performance and continuous improvement opportunities. 

Responsibilities:

• Own and maintain the Devens Cell Therapy site Change Control systems, including the ownership and facilitation of site Change Control Review Board.
• Establish and drive Change Control governance maturity plans to improve site performance through data-based analysis and integration of management review through site Quality Council.
• Supports the administration and maintenance of the site change control system, assuring consistency with establishing standards for local and global change control systems, as well as applicable health authority regulations.
• Liaise with Technical Review Board, IT change management, and QA Technical Services teams to drive technical change management solutions.
• Lead complex problem solving to deliver compliance focused solutions through stakeholder management with local and global teams. Build & maintain strong relationships with partner functions.
• Site subject matter expert on relevant quality systems and ownership of site SOPs, Work Instructions, Training documents, and business process tools.
• Own and maintain the Devens Cell Therapy site QRM systems, including maintenance of the site Quality Risk Register.
• Establish and drive QRM governance maturity plans to improve site performance through data-based analysis and integration of management review through site Quality Council.
• Function as site Risk Champion and collaborate with stakeholders to develop appropriate actions to resolve quality system issues and drive risk reduction initiatives.  Facilitate risk assessment activities as required.
• Promote the development of a risk-aware culture at BMS and ensure alignment of these efforts with broader Quality initiatives.
• Support front room External Inspection activities as site SME on relevant Quality System elements.

Qualifications:

Specific Knowledge, Skills, Abilities: 

• Strong working knowledge of Tech Transfer, Computer System Validation, and Commissioning and Qualification processes
• Strong knowledge and proven experience in applying risk management tools and methods (e.g., FMEA, PHA, HAACP, Risk Ranking and Filtering) 
• Ability to research, understand, interpret and apply internal policies and regulatory guidelines
• Proficient computer skills, with knowledge of digital tools such as MS Office, and ability to learn and work with new software applications
• Advanced ability to interpret data & results, understand complex problems with multiple variables and critically assess and provide feedback on impact assessments and proposed actions 
• Ability to critically review reports, interpret results, and assess and challenge technical conclusions consistent with Quality Risk Management principles
• Excellent verbal and technical writing skills with advanced ability to prepare written communications and present complex technical data to management with clarity and accuracy
• Ability to work in a fast-paced team environment and lead team and cross-functional stakeholders through changing priorities.
• Ability to think strategically, meet deadlines and prioritize work
• Ability to independently work across and influence cross-functional groups and network teams to ensure requirements are met
• Ability to motivate and foster a positive team environment 
• Confident in making decisions, able to anticipate Quality issues and proactively solve problems
• Curious, with an ability to think critically to create innovative solutions

Education/Experience/ Licenses/Certifications:

• Bachelor's degree in STEM field preferred. High school diploma/ Associates degree with equivalent combination of education and work experience may be considered.
• 8+ years of experience in a regulated industry, preferably with 4+ years of quality system experience including demonstrated experience with Change Control and Risk Management. Experience in FDA/EMA regulations in biopharmaceuticals or cell therapy manufacturing is preferred. 
• Demonstrated proficiency with electronic system and database

GPS_2025 BMSCART

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Devens - MA - US: $134,440 - $162,905

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. 

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.