Senior Manager, Product - Retail Payments – New York, NY or Atlanta, GA
We are seeking a Senior Product Manager to lead our non-cash retail payments infrastructure, the digital rails that enable customers to send and receive money across bank accounts, cards, and wallets worldwide.
In this role, you will define the strategy, roadmap, and execution plan for scaling and optimizing our payments integrations with banks, networks, and fintech partners. You will ensure our infrastructure is reliable, compliant, and cost-efficient, enabling seamless money movement across corridors and enhancing customer trust in our global remittance platform.
This role is critical to building the next generation of digital payments infrastructure, ensuring that our retail products are powered by strong, scalable, and innovative non-cash payment capabilities.
Role Responsibilities:
Own the product vision and roadmap for non-cash retail payments infrastructure (bank transfers, debit/credit cards, real-time payments, wallets).
Identify market opportunities, regulatory shifts, and new technologies to expand and strengthen payment capabilities.
Lead the end-to-end rollout of new non-cash payment integrations with banks, PSPs, processors, and card networks.
Drive platform scalability and reliability, ensuring uptime, resiliency, and regulatory compliance.
Monitor and improve KPIs such as authorization rates, transaction success rates, settlement speed, and processing costs.
Work closely with Compliance, Risk, Operations, Finance, and regional business teams to ensure infrastructure aligns with local regulations and business priorities.
Serve as the SME for non-cash payment infrastructure, driving alignment across teams and geographies.
Role Requirements:
7+ years of experience of product management experience in Financial Services, preferably payments.
Undergraduate or graduate degree in business, economic, or related field.
5+ years experience in payments, product strategy, fintech operations, or consulting.
Deep understanding of the global payments landscape, including cards, ACH, real-time payments, wallets, and cross-border rails.
Strong analytical and problem-solving skills, with the ability to structure and drive complex initiatives.
Proven ability to lead cross-functional initiatives and communicate with technical and non-technical stakeholders.
Experience using data to drive decisions.
Communication Skills: Excellent writing and communication skills.
Problem-Solving Skills: Proven problem-solving skills, a robust technological background, and an understanding of business processes.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/
Salary
The base salary range is $160,000 - $217,000 per year, total on target compensation includes a base salary plus short-term and long-term incentives that align with individual and company performance.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your United States – Specific Benefits Include
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
401k Plan
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
02-06-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.