Senior Manager, People Services Enablement

Date Posted:

2026-04-22

Country:

United States of America

Location:

US-CT-FARMINGTON-0004 ~ 4 Farm Springs Rd ~ 4 FARM SPRINGS

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

We are seeking a strategic, impact-driven Senior Manager, People Services Enablement to lead the coordination and readiness required to successfully expand existing services, launch new countries and other key service adoption initiatives. The individual will partner across HR, technology, and operations to embed standard ways of working, drive adoption of best practices, and elevate overall service maturity.

What You Will Do

• Coordinate the launch of new People Services offerings from design through go-live, ensuring alignment across Business Unit HR teams, CoEs, HR Technology, and People Services operations.
• Act as the central point of coordination to bring together key stakeholders and ensure service launch activities are sequenced, tracked, and delivered on time.
• Coordinate and facilitate cross-functional workshops (with Business Units, CoEs, HR Technology, and Operations) to align on scope, design decisions, readiness, and implementation plans for new and expanded People Services offerings.
• Act as the central point of coordination to bring together key stakeholders and ensure service launch activities are sequenced, tracked, and delivered on time.
• Coordinate service documentation, knowledge content, process maps etc., required to support new launches and service expansions.
• Define and institutionalize service excellence standards, including KPIs, quality benchmarks, and continuous improvement practices for work that will be transitioned to People Services.
• Coordinate and lead change enablement initiatives to ensure seamless adoption of new processes, tools, and operating models.
• Monitor early performance of newly launched or expanded services and coordinate stabilization efforts, issue resolution, and continuous improvement actions.
• Coordinate with all relevant stake holders to drive automations and process excellence for work to be transitioned.
• Lead the preparation and delivery of structured report-outs and governance updates for leadership, summarizing progress on service launches and expansions, key decisions, risks, dependencies, and readiness status.

Qualifications You Must Have

• Typically requires: A University Degree, preferably in Business, Human Resources, Organizational Development, or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years experience.
• Minimum 10 years of progressive experience in HR Operations, Project Management, or process improvement roles.
• Prior experience leading enterprise-level or cross-functional HR initiatives.
• Project Management skills with expertise in Agile, Waterfall, or hybrid methodologies.
• Experience working with HR systems (e.g., Workday, ServiceNow) and process mapping tools.

Qualifications We Prefer

• MBA or Lean Six Sigma Certification

• PMP Certification

• Exceptional communication, facilitation, and stakeholder management skills.

• Analytical mindset with the ability to turn data into actionable insights.

• Ability to manage ambiguity, prioritize effectively, and drive alignment in a matrixed environment.

• Work near one of the main ES hubs, such as Cedar Rapids, IA or Farmington, CT supporting a hybrid role type.

Location

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

• Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.
• Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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