Senior Manager, Operations Process Engineering

What is the opportunity? 

The Senior Manager, Operations Process Engineering will report to Director, Operations Process Engineering Practice & Optimization. You will lead large-scale process transformation initiatives, driving measurable business outcomes across Operations teams - Cash Services, Payments & Trade and Finance Shared Services. This role partners closely with process owners and senior stakeholders to optimize business processes from a client/employee experience, productivity, risk, and scalability lens. Our team is specifically accountable for identifying process improvement opportunities and working with cross-functional teams to implement solutions that result in improvements to efficiency, productivity, digitization, and risk reduction.

You will also serve as the transformation lead — providing seamless macro level strategy to micro level process redesign. This individual operates independently with minimal oversight and is accountable for advancing Operations maturity at scale.

What You Will Do

• Enterprise Transformation Leadership: Lead complex, cross-functional transformation programs from strategy through execution and sustained value realization.
• End-to-End Process Engineering: Conduct deep process diagnostics (current state assessment, E2E design, mapping, value stream analysis, root cause assessment) to identify productivity, risk, and experience improvement opportunities.
• Digital & AI Enablement: Identify and deploy automation and AI capabilities (GenAI, AI Agents, RPA, workflow tools) to truly reimagine our operations at scale.
• Data-Driven Optimization: Partner with data teams to extract insights, define KPIs, quantify benefits, and monitor transformation outcomes.
• Stakeholder & Governance Management: Participate in senior-level forums, align cross-functional partners, manage risks/dependencies, and drive decision-making with clarity.
• Process Repository & Capability Stewardship: Strengthen process inventory governance and enable scalable transformation through structured documentation and standards.

What do you need to succeed? 

Must-have:

• 5+ years Proven experience leading large-scale, cross-functional transformation programs with executive visibility and measurable business impact.
• Deep expertise in end-to-end process engineering ( current state assessment, E2E/F2B design, Lean, process mapping, value stream analysis, root cause diagnostics).
• Strong analytical acumen, problem-solving, critical thinking, time management, organizational, and communication (written/oral) skills.
• Demonstrated ability to independently navigate ambiguity and influence senior stakeholders without formal authority.

• Keen interest in leveraging Data and cutting technology and AI solutions to drive insights & optimize operations processes. Experience deploying digital/automation capabilities (GenAI, AI Agents, RPA, workflow tools) within operational environments.

• Exceptional executive storytelling and presentation skills, with ability to simplify complex problems into structured narratives.
• Advanced structured problem-solving capabilities with systems-thinking mindset.

Nice-to-have:

• Background in Industrial Engineering, Consulting or similar.
• Six Sigma, Lean, or BPM certifications.
• Experience building or governing enterprise-level process repositories and transformation portfolios.
• Proficiency in Microsoft Office tools (PowerPoint, Excel, Word) with experience creating executive-level presentations and reports.

What’s in it for you?

We thrive on the challenge to be our best, to keep growing and working together to deliver trusted solutions to create value for our business. We care about each other, reaching our potential, making a difference to our people, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work and take on progressively greater accountabilities.   
• Leaders who support your development through coaching and managing opportunities

Job Skills

Accountability, Analytical Thinking, Business Outcomes, Collaborating, Decision Making, Design Thinking, Engineering Problem Solving, Long Term Planning, Presentation Preparations, Problem Solving, Results-Oriented, Solutions Development, Systems Thinking, Tactical Thinking, Taking Initiative, Written Presentation

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-03-032026-03-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.