Senior Manager of Clinical Network

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role: 

The Sr. Manager, Clinical Network provides administrative and clinical leadership to advance Octave’s clinical vision and ensure a high-performing, scalable network of clinicians. This role is responsible for building, implementing, and executing programs that support our clinicians, strengthen clinical quality, and drive measurable performance outcomes.

This includes owning clinician selection and retention efforts, overseeing our full suite of clinical offerings (consultation, resources, recognition, and professional development), and developing programs that proactively enhance clinical metrics and identify potential issues upstream. This role will also lead efforts to tier our clinical network and highlight top-performing clinicians. This role requires a highly analytical and systematic thinker who can transform broad goals into structured, actionable plans. The Sr. Manager, Clinical Network will work cross-functionally across Clinical, Product, Data, and Operations teams.

Management Responsibilities: 

• Ensures a safe, secure, and compliant work environment.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Build and manage a high-performing team, including hiring, training, and development.
• Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success.
• Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues. 
• Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans.

Duties/Responsibilities: 

• Clinician Network Oversight: Manage and oversee Octave’s contracted clinical network to ensure consistent alignment with our model of quality, evidence-based care.
• Clinician Support Programs: Design, build, and execute initiatives that support and engage clinicians, including consultation programs, resource development, recognition efforts, and professional growth pathways.
• Recruitment & Selection Ownership: Lead clinical candidate review and selection processes through SparkHire and other tools to ensure we attract and retain high-quality clinicians.
• Program Development & Execution: Develop and manage clinical programs that are metrics-focused and data-informed, designed to enhance key clinical metrics, surface risks early, and elevate performance across the network.
• Performance Identification: Build a framework to tier our clinician network and identify top performers to inform recognition, development, and resourcing strategies.
• Cross-Functional Collaboration: Partner with Clinical Leadership, Product, and Data teams to configure and manage clinical platforms, design process improvements, and launch new programs.
• Best Practices & Integration: Establish and maintain best practices, particularly within our Centers of Excellence, ensuring consistent implementation across teams.

• Demand Forecasting & Onboarding Evaluation: Collaborate with the Marketing team to forecast demand and assess the efficacy of client onboarding processes, ensuring alignment with service capacity and client satisfaction.

Required Skills:

• Strong data-driven mindset and analytical skills, with the ability to translate insights into measurable improvements in clinical quality and performance.
• Excellent strategic thinking and problem-solving skills, with the ability to anticipate challenges and create structured, sustainable solutions.
• Exceptional communication, influence, and stakeholder management skills, including the ability to collaborate effectively with senior leaders and cross-functional teams.
• Deep knowledge of mental health, healthcare operations, and industry trends, with the ability to apply insights to drive innovation and continuous improvement.
• Proven ability to develop and implement scalable operational frameworks, ensuring efficiency and sustainability without creating ad hoc solutions.
• Demonstrated leadership in developing high-performing, collaborative teams.

Education & Experience 

• 4+ years in a combination of operations, strategy, people management or consulting roles; startup experience is strongly preferred
• Experience working in behavioral health setting as a licensed Clinician; clinical leadership experience preferred
• Current clinical license and PsyD, PhD, LMFT, LPCC or LCSW preferred
• Proficiency with clinical operations tools and platforms, including Lighthouse, GSuite, and Tableau.

Octave's Company Values:

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.

Compensation:

Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings.  Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.

Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information.

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. 

The salary range for Zone 1 (all states, excluding those in Zone 2 or Zone 3, and D.C.) is.. $132,000 - $142,000."

The salary range for zone 2 (CO, HI, MD, RI) is $145,000 - $156,000.

The salary range for zone 3 (AK, CA, CT, MA, NJ, NY, WA) is $152,000 - $160,000.

All zones are eligible for equity in the form of stock options, plus target bonus incentives based on performance.

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.