Senior Manager, LACE

ESSENTIAL DUTIES:

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

Executive Influence & Leadership Coaching

• Coach Executives, VPs, and senior leaders on Lean-Agile principles, operating rhythms, and leadership behaviors that enable transformation success.
• Facilitate executive workshops, portfolio alignment sessions, and quarterly business reviews (QBRs) to ensure strategic clarity and cohesive prioritization.
• Provide data-driven insights and thought leadership that shape decision-making at the highest levels.

Organizational Change Management

• Lead the change management strategy for Agile adoption, including communications, stakeholder alignment, readiness assessments, and organizational impact management.
• Design and deliver enterprise change roadmaps that support mindset, process, and structural shifts.
• Develop and socialize success metrics that measure cultural adoption and maturity.

Operational Excellence & Continuous Improvement

• Diagnose friction points across teams, value streams, and functions to identify systemic blockers.
• Facilitate root-cause analysis, value-stream mapping, and improvement workshops to enable flow and throughput.
• Partner with Product, Technology, and Business Operations to drive consistent execution patterns and cross-functional collaboration.

Enterprise Agile Standards & Governance

• Contribute to the evolution of Agile practices, playbooks, guardrails, and governance frameworks across the enterprise.
• Ensure alignment between Strategy, Portfolio Management, ARTs/Teams, and Executive Leadership.
• Support the definition and rollout of metrics dashboards, maturity assessments, and health indicators.

Culture Building & Capability Development

• Lead Agile training, communities of practice, and leadership enablement sessions that foster scalable internal capability.
• Mentor Agile Coaches, RTEs, Product Managers, and other roles across the organization.
• Promote a culture of psychological safety, experimentation, learning, and continuous improvement. 

JOB REQUIREMENTS:

• Bachelor’s degree in related field preferred.
• 10 years of experience in agile transformation preferred, with a proven track record of leading Agile or Lean transformation initiatives within global, complex, matrixed organizations
• 5+ years in managerial positions, including  3+ years of experience leading  Lean-Agile Center of Excellence or equivalent transformation function.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• Strong consulting background gained in a management consulting environment or similar strategic function
• Demonstrated ability to influence senior leaders and manage organizational change.
• Experience coaching teams and individuals at all levels.
• Strong understanding of SAFe, Scrum, Kanban, Lean, and scaled agile frameworks, supported by certifications such as SAFe SPC, SA, and RTE. Additional certifications like LPM, Lean Six Sigma, or equivalent are highly desirable but not required
• Experience delivering presentations to senior-level executives, product groups and technical audiences
• Deep understanding of product management and software development cycle
• Exceptional communication, facilitation, and storytelling skills.
• Advanced problem-solving and facilitation skills, with excellent communication and a persuasive, outcomes-oriented approach.
• Exceptional relationship-building skills and ability to gain stakeholder buy-in, establishing trust, addressing concerns, and aligning diverse groups around shared transformation goals.
• Strong situational awareness and emotional intelligence; able to accurately assess group dynamics, adapt communication style, and respond effectively to subtle cues and organizational context.
• Strong collaboration skills and a proven team player, able to build trust and work effectively across functions, levels and geographies.
• Proactive self-starter with a talent for creating clarity in ambiguity and building alignment across diverse stakeholder groups.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Complete physical activity inventory of the position includes:

• Work requires frequent sitting, standing, walking and use of keyboard/computer.
• Work requires occasional bending, reaching and lifting/moving up to 35 pounds.
• Work is subject to tight deadlines and interruptions can be stressful.
• Travel to store locations as necessary.
• Sit for long periods of time.
• Operate computer keyboard and mouse for data entry.
• View computer monitor
• Hear and speak via telephone.
• Reach forward and/or overhead.

WORK ENVIRONMENT:

• The noise level in the work environment is usually moderate at a normal range.
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.
• Work with minimum direction and periodic supervision.

JOB DESCRIPTION ACKNOWLEDGMENT

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position.  The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description.  As with all positions, the responsibilities and duties of this position may change.  The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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