We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As a Senior Manager, Implementation Manager, you will serve as the primary point of contact for CVS Caremark’s most complex and strategic clients during onboarding and implementation. You’ll own end-to-end accountability for delivering high-impact projects—establishing and managing critical client relationships, developing and executing detailed project plans, and driving milestones to completion seamlessly. Your role includes proactive risk assessment and mitigation, ensuring
predictable, high-quality outcomes through effective collaboration with both internal and external stakeholders. You are accountable for innovating new ways to streamline processes and improve outcomes—constantly seeking opportunities to enhance efficiency, elevate client experience, and deliver measurable results. By modeling a growth mindset, championing continuous learning and mentoring peers, you empower others to deliver results, adapt to change, and consistently raise the
bar for performance.
Key Responsibilities:
• Build strong relationships with new clients to understand their unique needs, requirements,
and expectations for a successful implementation.
• Develop and manage detailed project plans, defining tasks, timelines, and key milestones
while collaborating with internal and external stakeholders to drive projects to completion.
• Proactively identify risks, develop mitigation strategies, resolve issues efficiently, and provide
consistent project status updates to clients and stakeholders.
Required Qualifications
Required Qualifications
5+ years of client relationship management experience, with proven client implementation and project management experience, within a healthcare/PBM, account services, customer service, non-IT client implementations, or related industry
7 + years of relevant work experience
Future travel to client meetings or onsite training may be required – 10-25% depending on specific role
Preferred Qualifications
PBM or Health Plan experience
Preference for candidates to reside in HUB locations, Scottsdale, AZ – Irving, TX –
Northbrook, IL.
Education
Bachelor's degree required; may consider comparable work experience.
Pay Range
The typical pay range for this role is:
$0.00 - $0.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.