Senior Manager, Experience Design

Senior Manager, Experience Design

Description -

Job Summary
The Senior Manager, Experience Design Lead will head the Intelligent Experience Design team, ensuring that every internal digital and AI-powered product delivers intuitive, human-centered, and impactful experiences. This leader will guide the design vision, oversee UX/UI strategy, and integrate design thinking and responsible AI principles across internal persona-based applications (sales, operations, partner etc.).

As a senior design leader, this role will manage UX/UI Designers, Front-End Developers, and Design Researchers, while partnering closely with Product Managers, AI Engineers, and Data Scientists to ensure that complex AI capabilities are translated into clear, trustworthy, and delightful user experiences.

Key Responsibilities

Leadership & Strategy

• Define and champion the experience design vision for AI-powered digital products.
• Lead, mentor, and grow a multidisciplinary design team (UX/UI, Front-End, Research, Testing).
• Partner with the VP of Digital Products and senior leadership to align design strategy with business outcomes.
• Promote a culture of design thinking, experimentation, and user empathy.

Experience Design Execution

• Oversee the creation of personas, user journeys, and service blueprints that inform design.
• Ensure designs balance usability, accessibility, and AI transparency/trust.
• Establish and maintain a design system and reusable UI components for consistency across products.
• Drive integration of AI insights and data-driven features into intuitive interfaces.

Collaboration

• Partner with Product Managers to define experience-led product requirements.
• Collaborate with AI/ML Engineers and Data Scientists to design responsible and explainable AI experiences.
• Work with Front-End Developers to ensure high-quality implementation of design specifications.
• Facilitate design workshops, prototyping sessions, and user validation cycles.

Governance & Standards

• Define design principles, accessibility standards, and responsible AI guidelines for digital products.
• Advocate for evidence-based design, integrating user research and testing into the product lifecycle.
• Track and report on experience KPIs such as usability, adoption, engagement, and satisfaction.

Education & Experience Recommended

• Bachelor’s or Master’s in Human-Computer Interaction, Design, Cognitive Science, or related field.
• 10+ years of experience in UX/UI, product design, or experience strategy, with at least 4–5 years in a leadership role.
• Proven experience leading design teams in digital product organizations (AI/ML product experience preferred).
• Strong portfolio demonstrating end-to-end design leadership in complex, data-driven products.
• Expertise in design and prototyping tools (Figma, Sketch, Adobe XD, InVision).
• Deep knowledge of design thinking, accessibility standards, and human-centered AI principles.
• Excellent leadership, storytelling, and stakeholder engagement skills.

Preferred Certifications
• Certified User Experience Professional (CUXP)

Knowledge & Skills
• Agile Methodology
• Cascading Style Sheets (CSS)
• Design Thinking
• Figma (Design Software)
• Information Architecture
• Interaction Design
• Invision (Design Software)
• Product Design
• Prototyping
• Usability
• Usability Testing
• User Experience (UX)
• User Experience (UX) Design
• User Flows
• User Interface (UI)
• User Interface (UI) Design
• User Research
• User-Centered Design
• Visual Design
• Wireframing

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity
• Provides highly innovative solutions to complex problems within established policy.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Pay and Benefits

The pay range for this role is $147,050 to $230,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

 * Health insurance

 * Dental insurance

 * Vision insurance

 * Long term/short term disability insurance

 * Employee assistance program

 * Flexible spending account

 * Life insurance

 * Generous time off policies, including;

 * 4-12 weeks fully paid parental leave based on tenure

 * 11 paid holidays

 * Additional flexible paid vacation and sick leave (US benefits overview

   [https://hpbenefits.ce.alight.com/])

The compensation and benefits information is accurate as of the date of this

posting. The Company reserves the right to modify this information at any time,

with or without notice, subject to applicable law.

Job -

Software

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"