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Responsible for supporting business planning processes. This role will work closely with the Director of S&OP and cross-functional leaders to operationalize processes that align sales forecasts, operational capabilities, and category management strategies. The Senior Manager will play a critical role in driving execution discipline, improving forecast accuracy, and ensuring alignment across business functions. This is a hands-on leadership role requiring both strategic thinking and the ability to execute, influence, and deliver measurable results.
Major Tasks, Responsibilities and Key Accountabilities
Process Execution & Continuous Improvement
Lead the execution of standardized S&OP cycles, including meeting cadences, reporting deliverables, and action follow-ups.
Partner with Sales, Operations, Category Management, and Supply Chain teams to ensure planning processes are fully embedded and executed consistently.
Drive continuous improvement of demand planning and supply planning methodologies to improve forecast accuracy and service levels.
Document and refine best practices, ensuring alignment across business units.
Cross-Functional Collaboration
Serve as a key liaison between Purchasing, Operations, Finance, and Category Management to align assumptions, resolve gaps, and escalate issues when needed.
Facilitate working sessions with cross-functional leaders to prepare for executive-level S&OP discussions.
Build strong partnerships at both field and corporate levels to ensure effective adoption of S&OP practices.
Communicate results, risks, and recommendations to senior leadership in a clear, actionable manner.
Analytics & Reporting
Develop and manage reporting frameworks, dashboards, and performance metrics that support S&OP decision-making.
Monitor KPIs such as forecast accuracy, fill rates, inventory turns, and customer service levels.
Provide analysis and insights on demand trends, supply constraints, and financial impacts to drive informed decision-making.
Identify improvement opportunities based on performance metrics and root cause analysis.
Technology & Tools
Partner with IT and functional leaders to optimize the use of planning tools and ensure data integrity.
Support enhancements to S&OP systems, reporting platforms, and demand planning applications.
Champion the adoption of BI and analytics tools to strengthen data-driven decision-making.
Leadership & Team Development
Manage, coach, and develop a team of analysts and planners responsible for demand and supply planning. Provide training and guidance on S&OP processes, tools, and data interpretation.
Foster a culture of accountability, collaboration, and results within the S&OP team.
Nature and Scope
Solutions require analysis and investigation.
Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. May recommend/make decisions regarding new programs/initiatives that have significant impact to the business and carry consequences in unsuccessful endeavors.
Manages a larger team or multiple small teams through direction of subordinate management and/or supervisory staff.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
Education and Experience
Typically requires BS/BA in a related discipline. Generally, 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.
Preferred Qualifications
7–10 years of progressive experience in supply chain or operations, with at least 3–5 years focused in S&OP, demand planning, or integrated business planning.
Proven ability to lead cross-functional initiatives and deliver results in complex environments.
Strong analytical and problem-solving skills, with experience in BI tools, forecasting methodologies, and ERP systems.
Master’s degree in Supply Chain, Business, or related discipline.
Experience with S&OP technology platforms and demand planning tools.
Knowledge of statistical forecasting techniques and scenario planning.
Strong knowledge of demand planning, supply planning, and inventory management processes.
Excellent communication and facilitation skills; ability to present findings and influence at multiple organizational levels.
Advanced Excel and data management skills.
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