Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
We are seeking a strategic, execution-focused, and collaborative Senior Manager, Customer Success Enablement to design and deliver programs that improve retention, expansion, and execution quality across Customer Success and Support.
Reporting into the Director of Revenue Enablement, this is a senior IC role that partners closely with CS/S leadership, CS Operations, Product/Partner Enablement, and Revenue Enablement to translate company and CCO priorities into scalable enablement programs, onboarding, coaching frameworks, and reinforcement models that drive measurable customer and revenue outcomes.
The position ensures Customer Success teams have clear ways of working, strong tool adoption, consistent renewal execution, and faster ramp to productivity, while aligning enablement initiatives to business metrics and operating rhythms.
PRIMARY OUTCOMES – WHAT SUCCESS LOOKS LIKE
Success in this role is measured by:
- Improved retention and expansion execution quality across CS/S teams
- Faster time-to-productivity for new Customer Success hires
- Increased adoption and consistency of core CS workflows (success plans, QBRs, risk reviews, renewals)
- Demonstrated behavior change tied to CS Ops and company performance metrics
- Scalable enablement programs that produce sustained impact beyond one-time training