Senior Manager Business Optimization

What is the Opportunity?

RBC offers an exciting role as a Senior Manager Business Optimization. In this role you will oversee overall HR Operations performance management routines, identify areas for improvement and recommend strategies to optimize the operation balancing customer, financial, people and operational risks requirements.

What will you do?

• Develop standard for performance management routines to measure and oversee HR Operations effectiveness.

• Develop workload forecasts and distribution models to monitor and adjust workload distribution as needed and ensure effective service delivery.

• Provide data-driven insights and up-to-date industry best practices consultation to Operations leads in support of business decisions that aligns with department objectives and priorities.

What do you need to succeed?

Must have:

• In-depth understanding of Operations service delivery models, performance management, workforce planning and operational efficiency principles.

• Strategic thinking and analytical capability to translate business objectives into measurable goals.

• Proven experience in leading and developing a high performing team (minimum 3 years).

• Strong stakeholder management skills, capable of balancing business priorities, challenging assumptions and drive consensus across function.

• Comfortable navigating ambiguity, influencing across levels, fostering accountability through transparent performance reporting.

• Led change activities that promote adoption of new ways of working, efficiency practices and productivity framework.

• Excellent communication and presentation skills, with ability to distill complex data into executive-level insights.

• Strong organizational and prioritization skills.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work.

Job Skills

Client Counseling, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

20 KING ST W:TORONTOTorontoCanada37.5Full timeHUMAN RESOURCES & BMCCRegularSalaried2026-01-092026-01-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.