Senior Manager, Audit Workforce Management

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$119,110 - $193,550 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Business Management, Strategy & Support

Job Description:

The Senior Manager, Business Management oversees and leads a large and/or highly complex, and diverse business management function for an area of significant risk, complexity or scope usually involving medium to long term planning, ensuring an integrated approach with other business management areas, broader organization, and enterprise as appropriate.

Position Summary

The Senior Manager, Workforce Management is a strategic leadership role within the Internal Audit function, responsible for designing, implementing, and continuously evolving a forward-thinking talent ecosystem that positions Internal Audit as a high-impact, innovative assurance.  This role blends workforce planning, talent acquisition, development, succession, and culture with cutting-edge internal audit objectives—such as data-driven risk sensing, AI-enabled assurance, and predictive analytics—to attract, retain, and deploy top-tier audit professionals who drive organizational resilience and value creation.

The successful candidate will champion a “talent-for-tomorrow” mindset, ensuring the function’s workforce is not only compliant and technically proficient but also agile, digitally native, and strategically aligned with emerging risks.  You will have the opportunity to develop and execute forward-thinking strategies to optimize workforce planning, drive adoption of new processes, and ensure alignment with organizational goals. This role requires critical thinking, strong leadership, and the ability to anticipate and respond to emerging trends and risks.

Department Overview

Our team of trusted audit professionals interact with every part of the Bank to provide strategic guidance and independent oversight. Through due diligence, and with a strong sense of integrity, we help mitigate potential risks to our business. At the heart of audit is our specialization in all the businesses across the bank.  Safeguarding the reputation of TD's good governance depends on us.

We’re counted on to provide recommendations to enhance operational performance, at every single level to foster meaningful process improvements and ensure adherence to internal and external regulations. We crunch the data, consult with our partners and stakeholders, and present our findings to mitigate the risks of today and around the corner and help keep our daily operations running smoothly for our customers.

Depth & Scope:

• Oversees and leads a large and/or highly complex, and diverse business management function for an area of significant risk, complexity or scope
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
• Facilitates key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
• Sets operational team direction and collaborate with others to execute on common goals
• Focus on longer-range planning for functional area (e.g. 12 months or greater

Education & Experience:

• Undergraduate degree
• 10+ years relevant experience

Talent Strategy & Roadmaps

• Lead annual refresh of the audit talent strategy, incorporating industry best practices, and ensure alignment with the IA Vision, Strategy & Goals.
• Build multi-year talent roadmaps that address capability gaps, headcount planning, and critical role coverage.
• Secure leadership endorsement and resource allocation for roadmap initiatives.

Auditor of the Future

• Develop and maintain a dynamic “Auditor of the Future” skills framework aligned with industry trends, regulatory changes, and technological advancements.  
• Collaborate with subject matter experts to validate and prioritize future-ready skills.
• Design targeted learning pathways and certifications to build identified skills across the audit workforce.
• Lead workforce forecasting and scenario modeling to anticipate future needs and proactively address gaps.  Leverage data analytics to provide actionable insights on workforce trends, turnover, and talent movement.

Colleague Journey Mapping of End-to-End Processes

• Map the full colleague lifecycle for audit professionals: attraction → recruitment → onboarding → development → performance → retention → offboarding.  
• Identify pain points, moments of truth, and delight opportunities at each journey stage using voice-of-colleague feedback and design recommendations to enhance colleague experience.  
• Create visual journey maps and playbooks shared with HR, audit leadership, and operational teams for consistent execution.

Alignment and Partnership with HR

• Serve as the primary liaison between Workforce Management and HR to ensure audit talent strategies integrate with enterprise-wide people initiatives.  
• Co-develop recruitment profiles, job families, and competency models with HR for audit roles.  
• Jointly design performance management frameworks, succession planning, and leadership development programs tailored to audit needs.  
• Align audit workforce planning with HR systems (e.g., Workday, SuccessFactors) for seamless data flow and reporting.  
• Partner on diversity, equity, and inclusion (DEI) goals specific to building a future-ready audit team.

Forward Thinking & Critical Thinking

• Anticipate emerging workforce trends and proactively recommend strategies to address future challenges.
• Use critical thinking to analyze complex workforce issues, develop innovative solutions, and support data-driven decision-making.
• Foster a culture of continuous improvement and learning within the workforce management team.

Qualifications

• Undergraduate degree required; graduate degree in a related field is considered an asset.
• 10+ years of experience in internal audit, strategy, governance, or a related field within a large financial services organization.
• Advanced knowledge of audit methodologies, strategic planning, governance, and industry trends impacting internal audit.
• Experience driving large, complex initiatives related to audit transformation, including adoption of new processes, tools, and technologies.
• Strong critical thinking and problem-solving skills, with a track record of developing innovative solutions to complex audit challenges.
• Excellent communication and relationship-building skills, with the ability to influence and collaborate with senior leaders and cross-functional teams.
• Experience managing stakeholder expectations and delivering strategic insights to support executive decision-making.
• Proficiency with audit analytics tools, MS Office, Audit Management Systems, and data analysis methods.
• Deep understanding of compliance, risk management, and regulatory standards as they relate to internal audit strategy.
• Ability to ensure all audit activities align with internal policies, external regulations, and audit best practices.
• Experience driving large, complex initiatives related to workforce transformation, including adoption of new processes, tools, and technologies.
• Demonstrated forward-thinking mindset, with the ability to anticipate future workforce needs and proactively address gaps.
• Strong critical thinking and problem-solving skills, with a track record of developing innovative solutions to complex workforce challenges.
• Proficiency with workforce analytics tools, MS Office, Audit Management Systems, and data analysis methods.

Customer Accountabilities:

• Develops, communicates and implements a holistic strategy for own specific business management function in support of and integrated with the overall business strategy
• Oversees / leads / manages and plans a work activities that may require alignment across multiple areas
• Leads the team in the development and/or integrated implementation of policies / processes / procedures / changes across multiple functional areas
• Leads partner to management and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
• Acts as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and clarify scope of accountabilities while influencing and aligning others as needed
• Ensures an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership.
• Forecasts programs / initiatives and demand, and coordinate prioritization of the portfolio/ initiatives with key stakeholders
• Provides functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business strategies and executive management direction

Shareholder Accountabilities:

• Ensures team adheres to enterprise frameworks and methodologies related to overall business management activities
• Leads relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Supports team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
• Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required
• Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
• Identifies, mitigates and reports on risk issues per enterprise policy / guidelines and ensures appropriate escalation processes are followed
• Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets).
• Works closely with key business leaders to optimize TDBGs resources and leverage TDs operating model to maximize efficiency, effectiveness and scale
• Leads or contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues
• Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
• Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.