Senior Manager, Architecture (Hybrid)

We are seeking an experienced technical leader as a Solution Architecture Manager to lead a team of solution architects supporting the delivery of critical architectures supporting strategic business objectives. This role is pivotal in driving consistency, reinforcing our architectural vision, and ensuring the technical excellence of our enterprise systems. The ideal candidate will be a strong leader with a passion for end-to-end systems thinking, capable of coaching their team to produce high-quality, detailed architectural designs. You will be a key partner to business, product, and other technology leaders, ensuring our technology solutions are scalable, secure, and tightly aligned with our business objectives while ensuring end-to-end quality. This role will be a part of the Enterprise Architecture department with a focus on delivering architecture which includes solutions enabling Customer Relationship Management (CRM), Master Data Management (MDM) and the integration of back-office systems.

In this hybrid, you will be expected to work a minimum of 10 days per month from our Madison, WI 53783 or Boston, MA 02110 office.

Position Compensation Range:

$150,000.00 - $255,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Key Responsibilities

Team Leadership & Mentorship

Recruit, mentor, and lead a high-performing team of solution architects, fostering a culture of innovation and collaboration. Understand, contribute to, and reinforce the company's architectural vision with the team, ensuring their work aligns with strategic goals. Drive consistency in architectural processes, standards, and documentation across the team. Guide your team to the appropriate level of technical detail, ensuring thoroughness and clarity in all architectural artifacts. Coach team members on to reinforce end-to-end systems thinking.

Technical Strategy & Governance

Define and drive the architectural vision and strategy for our core enterprise systems, particularly CRM, MDM and back-office integrations. Develop and maintain a comprehensive understanding of the enterprise technology landscape, identifying opportunities for simplification and modernization. Establish and enforce architectural standards and best practices to ensure quality and maintainability.

Stakeholder Collaboration

Partner closely with Product Managers to align architectural initiatives with product roadmaps and business requirements. Effectively communicate complex technical concepts to both technical and non-technical audiences. Collaborate with project managers and development teams to ensure the successful delivery of solutions.

Specialized Knowledge & Skills Requirements

• Demonstrated effective leadership skills.
• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience communicating and influencing at all levels of the organization from technical IT staff to business executives.
• Demonstrated experience negotiating complex or contentious issues, reaching consensus, and working through people to achieve goals.
• Demonstrated experience performing analysis related to technology strategy at an organizational level.
• Extensive knowledge and understanding of enterprise architecture methods, artifacts, and tools.
• Extensive knowledge and understanding of software engineering practices, system/software designs, and system deployments.
• Solid knowledge and understanding of business strategy development, business architecture, and business models as they relate to technology strategy development.
• Solid knowledge and understanding of enterprise architecture styles, including Service Oriented Architecture (SOA), web and mobile architectures, client/server architecture, business intelligence architectures, messaging and integration architectures, and legacy/mainframe architecture.

Additional Specialized Knowledge & Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 5+ years of experience in a solution architecture role, with a proven track record of designing complex enterprise systems.

• 3+ years of experience leading and managing a team of technical professionals.

• Extensive experience with the integration of back-office systems

• Demonstrated ability for end-to-end systems thinking and experience coaching others in this areas

• Experience in Salesforce, including Sales Cloud, Service Cloud, and the Salesforce platform.

• Experience with Master Data Management (MDM) systems and principles.

• Experience with API management and integration platforms (e.g., MuleSoft, Apigee).

• Knowledge of Agile and DevOps methodologies.

General Role Accountabilities

• Accountable for managing enterprise solution level architecture across technologies and platforms supporting a particular channel, line of business or enterprise function.

• Manage the design, architecture, development, integration, and testing of architecture frameworks.

• Develop architecture strategies (statements of position/direction, principles, reference architectures, etc.) that align to the company's business strategy and influence enterprise technology directions.

• Manage the research, engineering, and integration of new solutions. Apply service-oriented architecture principles to meet the organization’s integrity and availability requirements.

• Design, develop, and maintain the enterprise architecture frameworks, systems and solutions.

• Develop policies, standards, and guidelines that direct the selection, development, implementation, and use of technology within the organization. Establish process, procedures, solutions and artifacts based on architecture controls criteria required to demonstrate adherence to compliance.

• Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.

• Lead with influence and expertise. Actively contributes to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.

Licenses:

•Not Applicable.

Travel Requirements •Up to 5%.

Physical Requirements

•Work that primarily involves sitting/standing.

Working Conditions

•Not Applicable.

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

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